Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Nov 2020 11:35:36 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:28 PM, 10th Nov                   Syed                   Hi Mohammad, Thanks for coming to chat. I'm Syed, How may I help you?           03:31 PM, 10th Nov                     mohammed                    Hi Syed, This is regarding  order #6235653497. I wanted to inform you that the return item has been collected by the courier. You can close the case and mark it as resolved.           03:31 PM, 10th Nov                   Syed                   thanks for getting touch with us           03:32 PM, 10th Nov                   Syed                   would like to inform you that we will do it needful           03:33 PM, 10th Nov                     mohammed                    thanks. that is all           03:33 PM, 10th Nov                   Syed                   It was a pleasure assisting you. Thank you for shopping with HomeBox.  My name is Syed and have a wonderful day.           03:33 PM, 10th Nov                     mohammed                    same to you           03:34 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1672104