Subject: Ticket Assigned - Conversation with ghofran mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 12:15:36 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghofran mahmoud ghofran mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghofran mahmoud Bot:  Hi Ghofran Mahmoud ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565085285            04:02 PM, 05th Nov                     ghofran mahmoud                             04:03 PM, 05th Nov                     ghofran mahmoud                    لو سمحت انا طالبه بنطلون جينز قياس ١٠ باعتين قياس ١٤ ?           04:04 PM, 05th Nov                     ghofran mahmoud                    ممكن تبعتوا المندوب ياخدو ويجبلي قياس ١٠           04:04 PM, 05th Nov                     ghofran mahmoud                    الوووووووو           04:05 PM, 05th Nov                   Syed                    مرحبا غفران معك عطاء الله يسرني ان اساعدك           04:07 PM, 05th Nov                   Syed                   عزيزي العميل نفيدكم علما ان خدمة الإستبدال غير متاحة           04:07 PM, 05th Nov                   Syed                   يمكنكم استرجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية:     1- يمكنك  حجز موعد استلام المنتج المرتجع  عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على "رقم الطلب" من هذه الصفحة (https://www.centrepointstores.com /)، واختيار المنتجات التي تريد إرجاعها.     2- يمكنك زيارة أقرب فرع من (سنتربوينت) و إرجاع المنتج إلى الفرع.     3- يمكنكم تزويدنا بإسم المنتجات كاملا ورقم الطلب لكي يتم انشاء طلب ارجاع من طرفنا.           04:08 PM, 05th Nov                   Syed                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟           04:13 PM, 05th Nov                   Syed                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            04:15 PM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1654493