Subject: [JIRA] (REL-122068) Partial Cancel Order is getting failed // 162297565 // 7697690058
From: "Apoorv Joshi (Jira)" <[email-masked]>
To: "m.ataullah" <[email-masked]>
Date: Thu, 15 Oct 2020 11:13:52 +0000

Apoorv Joshi *made 2 updates* , *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-122068 Partial Cancel Order is getting failed // 162297565 // 7697690058 

Apoorv Joshi *made 2 updates* , *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYjI5YjQ4NzMzNzRjNGI1NGE3M2Y4MzgzMGJhMGViYTIiLCJwIjoiaiJ9 )

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REL-122068 ( https://landmark.atlassian.net/browse/REL-122068?atlOrigin=eyJpIjoiYjI5YjQ4NzMzNzRjNGI1NGE3M2Y4MzgzMGJhMGViYTIiLCJwIjoiaiJ9 )

Partial Cancel Order is getting failed // 162297565 // 7697690058 ( https://landmark.atlassian.net/browse/REL-122068?atlOrigin=eyJpIjoiYjI5YjQ4NzMzNzRjNGI1NGE3M2Y4MzgzMGJhMGViYTIiLCJwIjoiaiJ9 )
Updates
Apoorv Joshi 3:10 pm GST Assignee: m.ataullah Neha K Status: Hybris Resolved To Be Assigned
Comments
Apoorv Joshi 3:10 pm GST

Neha K ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa42c4c12-6de5-4ee0-ae31-d31cfc5e73dd ) Only 1 item was sent to the store, this was a click and collect order and customer placed an order for 2 items. 1 item which was sent to store was processed as RTS as customer never collected the item. The remaining item which is 162297565 - - Set of 3 - Printed Boxers with Elasticised Waistband
which was never sent to the customer, was put in cancellation sheet on Sep 29, 2020. However, no cancellation was done for this item. Request you to please cancel the mentioned item so customer can receive their remaining refund as the case is pending since September.
Thank you for your help!

Apoorv Joshi 3:10 pm GST edited

Neha K ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa42c4c12-6de5-4ee0-ae31-d31cfc5e73dd ) Only 1 item was sent to the store, this was a click and collect order and customer placed an order for 2 items. 1 item which was sent to store was processed as RTS as customer never collected the item. The remaining item which is 162297565 - - Set of 3 - Printed Boxers with Elasticised Waistband
which was never sent to the customer store or under consignment , was put in cancellation sheet on Sep 29, 2020. However, no cancellation was done for this item. Request you to please cancel the mentioned item so customer can receive their remaining refund as the case is pending since September.
Thank you for your help!

View issue ( https://landmark.atlassian.net/browse/REL-122068?atlOrigin=eyJpIjoiYjI5YjQ4NzMzNzRjNGI1NGE3M2Y4MzgzMGJhMGViYTIiLCJwIjoiaiJ9 )

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