Subject: New Reply Received - ماكس
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Sep 2020 16:53:47 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  ماكس   Ticket comment <div>Dear Team,<br>
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Kindly note that the shipment was already delivered to the customer under contact number 597333911.<br>
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Thank you.<br>
Regards.
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<span class="labelnormal"><span class="labelname_sf">Mohammed Khabbaze</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/9/2020 8:43 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#998168] - ماكس<br>
 
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<div dir="ltr">Dear Team,</div>

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<div dir="ltr">The customer is saying he was putted wrong contact number by mistake, and correct number is; 537333911,</div>

<div dir="ltr"> </div>

<div dir="ltr">So please confirm can you investigate the issue with the customer?</div>

<div dir="ltr">​</div>

<div dir="ltr">Regards</div>

<div dir="ltr">Ataullah </div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">في الجمعة, 28 أغسطس في 6:30 PM <span class="separator">, Shipa Support &lt;[email-masked]&gt; كتب: </span>

<div><span class="separator">Dear Team,<br>
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As per the system, the order has been delivered to the same end customer. Please check again from your end.<br>
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Kind regards </span></div>
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<span class="separator"><span class="labelnormal"><span class="labelname_sf">Tariq Almadhoun </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span> </span>
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<blockquote class="freshdesk_quote">
<div><span class="separator">From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/8/2020 4:48 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#998168] - ماكس<br>
  </span></div>

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<div dir="ltr"><span class="separator">Hi Team,</span></div>

<div><span class="separator"> </span></div>

<div dir="ltr"><span class="separator">Any update?</span></div>

<div dir="ltr"><span class="separator"> </span></div>

<div dir="ltr"><span class="separator">Regards</span></div>

<div dir="ltr"><span class="separator">Ataulah</span></div>
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<blockquote class="freshdesk_quote">
<span class="separator">في الخميس, 23 يوليو في 12:21 PM <span class="separator">, Max &lt;[email-masked]&gt; كتب: </span> </span>

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<div><span class="separator"> </span></div>
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<div><span class="separator"><span class="separator">Hi Team,</span></span></div>

<div><span class="separator"><span class="separator"> </span></span></div>

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<div dir="ltr" style="margin:0px"><span class="separator"><span class="separator">Problem Statement: Incorrect Delivery</span></span></div>
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<div style="margin:0px"><span class="separator"> </span></div>
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<div style="margin:0px"><span class="separator"><span class="separator">Order Date: <span dir="ltr" style="font-weight:700">30-Apr-2020</span> </span></span></div>
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<div style="margin:0px"><span class="separator"> </span></div>
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<div style="margin:0px"><span class="separator"><span class="separator">Order ID: <span dir="ltr" style="font-weight:700">6487427318</span> </span></span></div>
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<div style="margin:0px"><span class="separator"><span class="separator">Tracking ID: <span dir="ltr" style="font-weight:700">S001157405643</span> </span></span></div>
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<div dir="ltr" style="margin:0px"><span class="separator"><span class="separator">Assistance Required: Need to investigate the issue</span></span></div>
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<div style="margin:0px"><span class="separator"> </span></div>
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<div dir="ltr" style="margin:0px"><span class="separator"><span class="separator">Issue Description: As per Portal the order has been delivered, but the customer claiming he did not receive his order, Please note that he was put incorrect contact number, Kindly investigate the issue and not the correct contact number; <strong style="font-weight:700">0537333911</strong> </span></span></div>
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<div style="margin:0px"><span class="separator"> </span></div>
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<div style="margin:0px"><span class="separator"><span class="separator">Regards,</span></span></div>
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<div style="margin:0px"><span class="separator"><span class="separator"><strong dir="ltr" style="font-weight:700">Syed Ataullah</strong></span></span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/998168