Subject: Ticket Assigned - Conversation with jeimy rojas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 12:46:15 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeimy rojas jeimy rojas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeimy rojas Bot:  Hi Jeimy Rojas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551340862            04:18 PM, 16th Sep                     jeimy rojas                    Chat widget opened           04:19 PM, 16th Sep                     jeimy rojas                    Ok           04:19 PM, 16th Sep                   Nikhil                    Hi, Thank you for contacting us. My name is Nikhil. How may I help you?           04:19 PM, 16th Sep                     jeimy rojas                    Hi I think yesterday someone came to pick up my return order           04:20 PM, 16th Sep                     jeimy rojas                    I want to know what’s the status           04:20 PM, 16th Sep                     jeimy rojas                    Of that and when will I receive the money back           04:21 PM, 16th Sep                     jeimy rojas                    Or the credit           04:21 PM, 16th Sep                     jeimy rojas                    ?           04:23 PM, 16th Sep                     jeimy rojas                    Hello           04:25 PM, 16th Sep                     jeimy rojas                    Anyone there           04:25 PM, 16th Sep                   Nikhil                    Sorry for the delay.           04:25 PM, 16th Sep                   Nikhil                    Please share the order number with me to check the details.           04:25 PM, 16th Sep                     jeimy rojas                    Chat widget opened           04:26 PM, 16th Sep                     jeimy rojas                    9602858511           04:26 PM, 16th Sep                     jeimy rojas                    ?           04:27 PM, 16th Sep                   Nikhil                    Thank you for the information.           04:28 PM, 16th Sep                   Nikhil                    May I request you to please stay on-hold while I retrieve the information.           04:28 PM, 16th Sep                     jeimy rojas                    Ok           04:29 PM, 16th Sep                   Nikhil                    Thank you for holding up            04:31 PM, 16th Sep                   Nikhil                    Once the returned items are collected and returned back to us, the returned items will go for the approval of the quality team. After the approval, the refund will be processed.  You will be notified once the refund is processed.           04:32 PM, 16th Sep                     jeimy rojas                    Yes I know that but what’s the status           04:33 PM, 16th Sep                     jeimy rojas                    U make me wait more than 15 min to respond the same things as the chat bot           04:33 PM, 16th Sep                     jeimy rojas                    I told you they collected the items yesterday , I wanted to know if they have received yet , or how long is going to take           04:34 PM, 16th Sep                     jeimy rojas                    To make me wait more than 20 min I was expecting further information not the same as the bot           04:35 PM, 16th Sep                   Nikhil                    I apologize for the delay. It will take 3-4 working days to complete the process.           04:36 PM, 16th Sep                   Nikhil                    Once the refund is processed, you will be notified of the same.           04:37 PM, 16th Sep                   Nikhil                    Is there anything else I may assist you with today?           04:41 PM, 16th Sep                     jeimy rojas                    Chat widget opened           04:43 PM, 16th Sep                   Nikhil                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           04:45 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1486977