Subject: New Reply Received - This is the email i send on August 6th
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 18:17:16 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  This is the email i send on August 6th  Ticket comment <div>This is just a lame excuse. I haven’t replied back to any email and while talking to ur executive over the phone she confirmed that she received the email and forwarded to the accounts department. And for your information, I haven’t responded back to any of ur automated email and there were response. How come just one email got unnoticed?

If u have or had issues with your email setup, why should customers like me suffer from that</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484315