Subject: Late Shipping C&C // Lost in Transit // 6466299869
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 26 Aug 2020 22:50:15 -0700 (MST)

Hi Team, 

Problem Statement: Late Shipping C&C 
Order Date : Feb 19 , 2020 
Order ID: 6466299869 
Tracking ID1: 646629986922999991 
Assistance Required: Need to update as Lost in Transit 

Issue Description: Customer placed order on Feb 19 , 2020 and till now she has partially received the order. As per the hybris the remain shipment status is ready to be shipped 
Customer is chasing us for her order and it's approved by consept head for refund as status lost in transit, but Jira team could't able to do this without any update by OMS. 

Jira ticket link; [ https://landmark.atlassian.net/browse/REL-104534 | https://landmark.atlassian.net/browse/REL-104534 ] 

Regards, 
Ataullah