Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Aug 2020 19:44:35 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.    Ticket comment <div>Dear Team,<br>
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Please confirm the number of boxes dispatched from your end, and the number of boxes the customer had received.<br>
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Kind regards
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<span class="labelnormal"><span class="labelname_sf">Tariq Almadhoun </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/8/2020 2:24 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1391821] -<br>
 
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<div dir="ltr">Hi Team,</div>

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<div>Problem Statement: Missing item,</div>

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<div><span dir="ltr" style="font-weight:700">Order Date : 12-Jun-2020</span></div>

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<div><span dir="ltr" style="font-weight:700">Order ID: 6499659288</span></div>

<div><span dir="ltr" style="font-weight:700">Tracking ID; S001537870885</span></div>

<div><span dir="ltr" style="font-weight:700">Missing item ID ; 161648635 - - Juniors Sunbird Baby Buggy, Q: 1,  value; SAR 549.00</span></div>

<div><span style="font-weight:700">Assistance Required: Need to investigation with the relevant team,</span></div>

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<div dir="ltr">Issue Description: The customer was placed order for 2 items and 2 items has been shipped from our end, but the customer received only 1,</div>

<div>and missing item value is more than 100 SAR so kingly investigate the issue,</div>

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<div>Regards,</div>

<div>Ataullah</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1391821