Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jul 2020 18:28:42 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
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<div dir="ltr" class="gmail_attr">في سبت، ١٦ مايو، ٢٠٢٠ في ٥:٣٣ م، كتب Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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	<div style="text-align:left">Dear Customer</div>
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<div style="text-align:left">Thank you for contacting us.</div>
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<div style="text-align:left">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
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<div style="text-align:left">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</div>
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<div style="text-align:left"><strong>Deliveries</strong></div>
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<div style="text-align:left">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</div>
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<div style="text-align:left">You can also track your orders under “Order History" in your account.</div>
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<div style="text-align:left"><strong>RETURNS</strong></div>
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<div style="text-align:left">Due to operational restraints, we are temporarily unable to process any return collections.</div>
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<div style="text-align:left">
<strong>United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of <strong><u>Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
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<strong>Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
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<strong>Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</div>
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<div style="text-align:left">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
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<div style="text-align:left">If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=992439" rel="noreferrer" target="_blank">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=992439" rel="noreferrer" target="_blank">https://form.jotform.com/201033158259450?TicketID=992439</a>) to and follow the step by step instructions to give us more details about your query.</div>
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<div style="text-align:left">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
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<div>Your friends,</div>
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<div>Support team</div>
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<div dir="rtl" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>ارجو اعاده مبلغ الشحنه. ٥٧ لانني طلبت من تاريخ واحد رمضان ولم تصل شحنتي ارجو التواصل والاهتمام بموضوعي</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/991825