Subject: Refund Aprooval // 6497198104
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 18 Jul 2020 08:01:47 -0700 (MST)

Hi Sachin, 

With reference to order # 6497198104 
Tracking ID: S001436259349 

Customer claiming that he has not received the all items of this order, As per hybris we have shipped and delivered the all items.We have escalated many times to warehouse to check and update us but we have not got any response from them. Now customer is chasing us for refund. 

The missing items is: 161779601 - - Disney Lighting McQueen Push-On Car with Canopy SAR319.00 

Kindly advise us if we can manually refund for the missing item. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Friday, 10 July, 2020 20:19:57 
Subject: Re: Missing item // 6497198104 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 5 July, 2020 21:03:59 
Subject: Missing item // 6497198104 

Hi Team, 

Problem Statement: Missing item, 
Order Date : 05-Jun-2020 
Order ID: 6497198104 
Tracking ID; S001436259349 
Missing item ID ; 161779601 - - Disney Lighting McQueen Push-On Car with Canopy 
value; 319.00 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 17 items and 14 items has been shipped from our end, but the customer received only 13, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Regards, 
Ataullah