Subject: [JIRA] Jishan Sahib mentioned you on REL-91470
From: "Jishan Sahib (Jira)" <[email-masked]>
To: "m.ataullah" <[email-masked]>
Date: Thu, 21 May 2020 05:21:09 +0000

Jishan Sahib *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-91470 Refund issue // 8374069855 

Jishan Sahib *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNTJhM2UwYmZjY2ZhNDg5ZDgzMmQyNjcxNzg0OGVkOGQiLCJwIjoiaiJ9 )

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REL-91470 ( https://landmark.atlassian.net/browse/REL-91470?atlOrigin=eyJpIjoiNTJhM2UwYmZjY2ZhNDg5ZDgzMmQyNjcxNzg0OGVkOGQiLCJwIjoiaiJ9 )

Refund issue // 8374069855 ( https://landmark.atlassian.net/browse/REL-91470?atlOrigin=eyJpIjoiNTJhM2UwYmZjY2ZhNDg5ZDgzMmQyNjcxNzg0OGVkOGQiLCJwIjoiaiJ9 )
Jishan Sahib 9:21 AM GST

Hi Malik Ismail ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A63c1ad22-2093-4c80-b319-8dd6956f7307 ) , As per the trailing mail , I have removed the refund amount via Hybris , please ensure such things are copied across CS staffs in order avoid further confusion , there are chances if some other technician would have corrected the amount and initiate refund again.

m.ataullah ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5db9595d8704ba0dab24143d ) Ritu Bala ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5d146c53296d800c1591071f )

*From:* Malik Ismail < [email-masked] >
*Date:* Friday, 1 May 2020 at 10:58 PM
*To:* "Thulasiraman Manoharan (TCS)" < [email-masked] >, "Vinodhini Chandrasekaran (TCS)" < [email-masked] >, Suresh Gopalakrishnan < [email-masked] >, Youraj Kinhikar < [email-masked] >, Midhun Madhu < [email-masked] >, "Rashmiranjan Rout (TCS)" < [email-masked] >, WMS Support < [email-masked] >, Jishan Sahib < [email-masked] >
*Cc:* Escalations Dxbteam < [email-masked] >, Bahaa Al khateeb < [email-masked] >, Atul Arora < [email-masked] >, Mahmoud Emadeldin Mahmoud Elsayed < [email-masked] >, Rashid Gafoor Kaskar < [email-masked] >
*Subject:* RE: Order ID 8374069855 pending to shipped

Hi @Thulasiraman Manoharan (TCS) ( [email-masked] ) , @Jishan Sahib ( [email-masked] ) ,

Please ensure to update refund amount zero at Hybris as Kuwait finance will do cash refund to customer.

Regards,

Malik Ismail

*From:* Thulasiraman Manoharan (TCS) < [email-masked] >
*Sent:* Friday, May 1, 2020 8:59 PM
*To:* Malik Ismail < [email-masked] >; Vinodhini Chandrasekaran (TCS) < [email-masked] >; Suresh Gopalakrishnan < [email-masked] >; Youraj Kinhikar < [email-masked] >; Midhun Madhu < [email-masked] >; Rashmiranjan Rout (TCS) < [email-masked] >; WMS Support < [email-masked] >; Jishan Sahib < [email-masked] >
*Cc:* Escalations Dxbteam < [email-masked] >; Bahaa Al khateeb < [email-masked] >; Atul Arora < [email-masked] >; Mahmoud Emadeldin Mahmoud Elsayed < [email-masked] >; Rashid Gafoor Kaskar < [email-masked] >
*Subject:* Re: Order ID 8374069855 pending to shipped

Hi Jishan,

Please cancel the order on back of *Loss in transit SOP* and initiate refund for the order(8374069855 ). From OMS end will manually update the status as cancelled.

Thanks & Regards

Thulasiraman M

OMS Application Support

Mobile :+971523618117

Mail id :[email-masked]

Can only create thumbnails for attached images

*From:* Malik Ismail < [email-masked] >
*Sent:* Friday, May 1, 2020 9:17 PM
*To:* Vinodhini Chandrasekaran (TCS) < [email-masked] >; Suresh Gopalakrishnan < [email-masked] >; Youraj Kinhikar < [email-masked] >; Midhun Madhu < [email-masked] >; Rashmiranjan Rout (TCS) < [email-masked] >; WMS Support < [email-masked] >; Thulasiraman Manoharan (TCS) < [email-masked] >
*Cc:* Escalations Dxbteam < [email-masked] >; Bahaa Al khateeb < [email-masked] >; Atul Arora < [email-masked] >; Mahmoud Emadeldin Mahmoud Elsayed < [email-masked] >; Rashid Gafoor Kaskar < [email-masked] >
*Subject:* RE: Order ID 8374069855 pending to shipped

Hi Team,

Reminder please.

Please ensure to cancel the order and update refund amount to be zero as finance will do cash refund to close MOC case.

Regards,

Malik Ismail

*From:* Vinodhini Chandrasekaran (TCS) < [email-masked] >
*Sent:* Tuesday, April 28, 2020 4:57 PM
*To:* Suresh Gopalakrishnan < [email-masked] >; Malik Ismail < [email-masked] >; Youraj Kinhikar < [email-masked] >; Midhun Madhu < [email-masked] >; Rashmiranjan Rout (TCS) < [email-masked] >; WMS Support < [email-masked] >; Thulasiraman Manoharan (TCS) < [email-masked] >
*Cc:* Escalations Dxbteam < [email-masked] >; Bahaa Al khateeb < [email-masked] >; Atul Arora < [email-masked] >; Mahmoud Emadeldin Mahmoud Elsayed < [email-masked] >; Rashid Gafoor Kaskar < [email-masked] >
*Subject:* RE: Order ID 8374069855 pending to shipped

Hi WMS Team,

Still the order cancellation is not integrated with OMS, Kindly check the incident *INC0717893 .*

Thanks,

Vinodhini

View issue ( https://landmark.atlassian.net/browse/REL-91470?atlOrigin=eyJpIjoiNTJhM2UwYmZjY2ZhNDg5ZDgzMmQyNjcxNzg0OGVkOGQiLCJwIjoiaiJ9 )

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