Subject: [JIRA] (REL-91575) Refund process request for RMA 23762005 // 6474082582
From: "Sankar T (Jira)" <[email-masked]>
To: "m.ataullah" <[email-masked]>
Date: Sun, 17 May 2020 18:57:44 +0000

Sankar T *made 2 updates* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-91575 Refund process request for RMA 23762005 // 6474082582 

Sankar T *made 2 updates* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiNDIyYTQ4ZjFhMTMwNGJmNzhkNDA5OTE0ZDMzNDlhOGYiLCJwIjoiaiJ9 )

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REL-91575 ( https://landmark.atlassian.net/browse/REL-91575?atlOrigin=eyJpIjoiNDIyYTQ4ZjFhMTMwNGJmNzhkNDA5OTE0ZDMzNDlhOGYiLCJwIjoiaiJ9 )

Refund process request for RMA 23762005 // 6474082582 ( https://landmark.atlassian.net/browse/REL-91575?atlOrigin=eyJpIjoiNDIyYTQ4ZjFhMTMwNGJmNzhkNDA5OTE0ZDMzNDlhOGYiLCJwIjoiaiJ9 )
Updates
Sankar T 10:53 PM GST Assignee: Suhas Bennikal [email-masked] Status: To Be Assigned Hybris Resolved
Comments
Sankar T 10:53 PM GST

We cannot process this refund as the consignment status is still in Shipped status. The consignment status has to be updated by Courier partner accordingly and the system will generate the RMA or RMA has to be created manually post consignment status update.

Mahmoud Elsayed ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=5c6a7f8e0a6eb0652cb1df59 ) [email-masked] ( https://landmark.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Af6005818-a795-4a2c-b24e-320c1e31dd8f )

View issue ( https://landmark.atlassian.net/browse/REL-91575?atlOrigin=eyJpIjoiNDIyYTQ4ZjFhMTMwNGJmNzhkNDA5OTE0ZDMzNDlhOGYiLCJwIjoiaiJ9 )

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