Subject: New Reply Received - لم يصل الطلب
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 08:50:04 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  لم يصل الطلب  Ticket comment <div>Dear Team, <br>
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We are currently investigating this with the driver. We'll check and arrange accordingly. <br>
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Best Regards,
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<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>6/4/2020 8:53 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#618996] - لم يصل الطلب<br>
 
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr"><strong>kindly note that the issue is incorrect delivery not delay delivery, please take a loot at this issue,</strong></div>

<div dir="ltr"> </div>

<div dir="ltr">Regards</div>

<div dir="ltr">Ataullah</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Mon, 6 Apr at 6:45 PM <span class="separator">, Shipa Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear Team,<br>
<br>
Kindly note that the mentioned order has been delivered. <br>
<br>
Kind Regards, <br>
 </div>

<div>
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<span class="labelnormal"><span class="labelname_sf">Riham Kilani</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>6/4/2020 10:19 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#618996] - لم يصل الطلب<br>
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<div dir="ltr" style="font-family:, 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Hi Team,</div>

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<div dir="ltr"> 
<div dir="ltr">Problem Statement: Incorrect Delivery</div>

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<div>Order Date: <span dir="ltr" style="font-weight:700">28-Mar-2020</span>
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<div>Order ID: <span dir="ltr" style="font-weight:700">6473778277</span>
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<div>Tracking ID: <span dir="ltr" style="font-weight:700">S000710310787</span>
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<div>Assistance Required: Need Urgent Delivery</div>

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<div dir="ltr">Issue Description: The order was shipped from our side on <span dir="ltr" style="font-weight:700">28/03/20,</span> and delivered to the customer on 3/4/20, but customer is saying he was mentioned wrong number, that's why it's delivered incorrectly, kindly check with your team and do needful ASAP,</div>

<div dir="ltr">​</div>

<div dir="ltr"><strong dir="ltr">Customer contact number;  0592300808</strong></div>

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<div>Regards,</div>

<div><strong>Syed Ataullah</strong></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/618996