Subject: Ticket Assigned - Conversation with Jumping Pizza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 22:00:33 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jumping Pizza Jumping Pizza                    I have a click  & collect pending showing as processing since 9th March. May i know the status. I guess a glitch in your systems.           01:31 AM, 17th Mar                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           01:33 AM, 17th Mar                   Syed                   could you share your order ID for further assistance??           01:34 AM, 17th Mar                     Jumping Pizza                    Let me check           01:34 AM, 17th Mar                   Syed                   take your time           01:34 AM, 17th Mar                     Jumping Pizza                    Order #9772416256           01:35 AM, 17th Mar                   Syed                   just a moment while i'm searching           01:35 AM, 17th Mar                     Jumping Pizza                    Ok           01:37 AM, 17th Mar                   Syed                   We're sorry for the inconvenience,            01:37 AM, 17th Mar                   Syed                   as i check your order has been delayed more than manual time           01:38 AM, 17th Mar                   Syed                   and we will escalate you query to the concern team and get back to you on the email           01:39 AM, 17th Mar                     Jumping Pizza                    I have items in my cart, but before i check out i wanna get assured that it wont take ages just like the first one?           01:42 AM, 17th Mar                   Syed                   would like to inform you usually takes 1-2 business days only           01:43 AM, 17th Mar                     Jumping Pizza                    Syed, u r the 3rd person telling me that you have escaleted. The other 2 havent gotten back to me me since last Thursday           01:43 AM, 17th Mar                   Syed                   and we are very sorry for the delay your order           01:44 AM, 17th Mar                   Syed                   just a minute           01:44 AM, 17th Mar                   Syed                   I'll check           01:44 AM, 17th Mar                     Jumping Pizza                    Ezzaldeen & Nikhil           01:45 AM, 17th Mar                   Syed                   We're sorry for the inconvenience,            01:46 AM, 17th Mar                   Syed                   as i checked your concern has been escalated by Nikhil           01:46 AM, 17th Mar                     Jumping Pizza                    Did Nikhil follow up?           01:47 AM, 17th Mar                   Syed                   but till now we did not receive any response from concern team           01:47 AM, 17th Mar                   Syed                   please allow me more time we escalate your issue once again           01:47 AM, 17th Mar                     Jumping Pizza                    Will you get back to me?           01:48 AM, 17th Mar                     Jumping Pizza                    The other two never cared           01:48 AM, 17th Mar                     Jumping Pizza                    I doubt their customer service skills           01:49 AM, 17th Mar                   Syed                   as per i check Nikhil mailed you           01:49 AM, 17th Mar                   Syed                   and we will raise you issue on a priory basis           01:50 AM, 17th Mar                   Syed                   Is there anything else I can help you with?            01:51 AM, 17th Mar                     Jumping Pizza                    Nop. I logged through the support portal 2 days later were i got the empty story again           01:53 AM, 17th Mar                     Jumping Pizza                    So will you take ownership?           01:53 AM, 17th Mar                     Jumping Pizza                    Follow through and keep me posted?           01:54 AM, 17th Mar                   Syed                   We're sorry for the inconvenience,            01:56 AM, 17th Mar                   Syed                   we will try to do our best           01:56 AM, 17th Mar                   Syed                   It was a pleasure assisting you. Thank you for shopping with us.           02:00 AM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/534646