Subject: Ticket Assigned - Conversation with Curious Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 20:41:22 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Bicycle Curious Bicycle                    hey           11:57 PM, 10th Mar                     Curious Bicycle                    I received my order few days ago, but the shoes I ordered was dirty, and that happened a lot before it is not the first time           11:59 PM, 10th Mar                     Curious Bicycle                             12:01 AM, 11th Mar                     Curious Bicycle                             12:01 AM, 11th Mar                     Curious Bicycle                    and the paper inside it is also dirty which mean it is dirty from inside also. I don't know what kind of dirt is that, but I felt itchy when I tried it.           12:04 AM, 11th Mar                     Curious Bicycle                             12:04 AM, 11th Mar                     Curious Bicycle                    it is not the first time that you sent me dirty items. you should send me another clean item instead of that           12:06 AM, 11th Mar                   Syed                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.

- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             12:12 AM, 11th Mar                     Curious Bicycle                    but you should send me another one instead of that I will not order it online again and pay delivery fees again           12:14 AM, 11th Mar                   Syed                   would like to inform you that the online exchange service is not available           12:16 AM, 11th Mar                   Syed                   you can exchange in the store if the same available in           12:16 AM, 11th Mar                   Syed                   otherwise you can return the item and get refund           12:17 AM, 11th Mar                     Curious Bicycle                    it is not available in the store           12:18 AM, 11th Mar                     Curious Bicycle                    it is your fault you should figure out a suitable solution to me           12:18 AM, 11th Mar                   Syed                   We're sorry for the inconvenience,            12:19 AM, 11th Mar                   Syed                   would like to suggest you to return the items           12:20 AM, 11th Mar                     Curious Bicycle                    I think you should exchange it with another item because it is your fault           12:22 AM, 11th Mar                   Syed                   as I told you the exchange service is available in the store only           12:23 AM, 11th Mar                   Syed                   please go to the store and exchange your items           12:23 AM, 11th Mar                   Syed                   Is there anything else I can help you with?            12:26 AM, 11th Mar                     Curious Bicycle                    I told you this shoes is not in the store           12:27 AM, 11th Mar                     Curious Bicycle                    you are really giving very bad service           12:28 AM, 11th Mar                   Syed                   sorry we don't have any option to exchange the item online           12:28 AM, 11th Mar                     Curious Bicycle                    I will not order from this website again           12:28 AM, 11th Mar                   Syed                   we can create the return order for these items           12:28 AM, 11th Mar                   Syed                   are you agree with return online           12:30 AM, 11th Mar                   Syed                   or you want to return in the store           12:30 AM, 11th Mar                     Curious Bicycle                    the size I order it s finished how I will get the size that I want           12:32 AM, 11th Mar                     Curious Bicycle                    I can't reorder it           12:32 AM, 11th Mar                   Syed                   We're sorry for the inconvenience,            12:33 AM, 11th Mar                   Syed                   we can't exchange the item online because we don't have any option for this           12:35 AM, 11th Mar                     Curious Bicycle                    you are selling dirty items, which may contain corona virus, so I will tell the consumer protection about that           12:36 AM, 11th Mar                   Syed                   please return the item and get refund back           12:38 AM, 11th Mar                   Syed                   Is there anything else I can help you with?            12:40 AM, 11th Mar                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:41 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/519474