Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 20:40:40 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I returned 2 items which is amount is 57 Sr.           12:26 AM, 11th Mar                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           12:27 AM, 11th Mar                     User                    Assalamu Alaikum           12:27 AM, 11th Mar                   Syed                   walaikum asalam           12:29 AM, 11th Mar                   Syed                   how can i assist you           12:31 AM, 11th Mar                   Syed                   are you connected with us??           12:32 AM, 11th Mar                     User                    I returned 2 items which is amount 57sr.and now I am going to purchase some items which is amount is 56sr.let me know why max again charge shipping and COD charges?           12:34 AM, 11th Mar                   Syed                   please confirm did you place the order or not           12:35 AM, 11th Mar                     User                    Sorry for the late reply           12:35 AM, 11th Mar                     User                    Not yet           12:35 AM, 11th Mar                     User                    Still in my cart           12:36 AM, 11th Mar                   Syed                   Here’s how your shipping charges will work:

Shipping Type	Order Value	Shipping Charge	Cash on Delivery Charge
Standard delivery	Less than SAR 200	SAR 18	SAR 18
More than SAR 200	Free	SAR 18           12:36 AM, 11th Mar                     User                    This method will appear also returns items?           12:38 AM, 11th Mar                   Syed                   Please note there will always be a delivery and service charges in a cash on delivery order, these charges are set by the courier partner directly.           12:38 AM, 11th Mar                     User                    OK thanks for the explanation           12:39 AM, 11th Mar                   Syed                   Regarding return, the return is arranged by us and is free of any charges,           12:39 AM, 11th Mar                   Syed                   Is there anything else I can help you with?            12:39 AM, 11th Mar                     User                    Thank you and your time.           12:40 AM, 11th Mar                   Syed                   Thank you very much for using our live chat service. Please also feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.           12:40 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/519473