Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Mar 2020 19:08:37 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have entered Bank Al Jazira card on checkout but the total is not updated with 20% discount.           10:41 PM, 06th Mar                     User                    My order is 384, 299 from Shoemart and 85 from Splash           10:43 PM, 06th Mar                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           10:43 PM, 06th Mar                     User                    I have entered Bank Al Jazira card on checkout but the total is not updated with 20% discount.           10:43 PM, 06th Mar                     User                    My order is 384, 299 from Shoemart and 85 from Splash           10:43 PM, 06th Mar                   Syed                   could you confirm the order has been placed or not??           10:44 PM, 06th Mar                     User                    No I was going to place but why price total not updated with Card discount           10:45 PM, 06th Mar                     User                    Hello           10:47 PM, 06th Mar                   Syed                   please confirm that did you see that offer on the site           10:49 PM, 06th Mar                     User                    YES!           10:49 PM, 06th Mar                   Syed                   if yes so please share screenshot           10:49 PM, 06th Mar                   Syed                   of the offer and your order breakup also           10:50 PM, 06th Mar                     User                    OK...           10:50 PM, 06th Mar                     User                    RECEIVED??           10:51 PM, 06th Mar                     User                    .           10:52 PM, 06th Mar                   Syed                   please placed the order           10:55 PM, 06th Mar                     User                    without discount?           10:55 PM, 06th Mar                   Syed                   and provide the order number we will escalate your concern to the relevant team for refund %20 of the order value           10:56 PM, 06th Mar                     User                    what are you talking about? You don't know what offer is on. You ask customer to send screenshot, and then you cannot resolve the issue!           10:57 PM, 06th Mar                     User                    where is this customer service based? why you are not aware of the offers and promotions? why you take so long in responding and in the end you do nothing but ask me to do something I could have done without coming to this so called "customer service"           10:58 PM, 06th Mar                   Syed                   We're sorry for the inconvenience,            11:00 PM, 06th Mar                   Syed                   would like to inform you some time the order keeps change           11:00 PM, 06th Mar                   Syed                   kindly place the order and provide us your order number           11:01 PM, 06th Mar                     User                    Ok           11:01 PM, 06th Mar                   Syed                   then we will escalate your query to the technical team and you will get refund           11:02 PM, 06th Mar                     User                    Ok           11:03 PM, 06th Mar                   Syed                   are you connected with us           11:05 PM, 06th Mar                     User                    I think I will leave it           11:07 PM, 06th Mar                   Syed                   ok           11:08 PM, 06th Mar                   Syed                   as you wish           11:08 PM, 06th Mar                   Syed                   Thank you very much for using our live chat service. Please also feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.           11:08 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/509946