Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Mar 2020 20:12:31 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:55 PM, 04th Mar                   Bot                   Hi again!           11:55 PM, 04th Mar                     User                    Goodevening           11:55 PM, 04th Mar                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           11:57 PM, 04th Mar                     User                    Hi syed, i want to ask if it is okay to change size           11:58 PM, 04th Mar                     User                    I buy shoes through online. Then now the size of the shoes is a little bit small.           11:59 PM, 04th Mar                   Syed                   In the meantime, an exchange is not available at centeropint  online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:00 AM, 05th Mar                   Syed                   Is there anything else I can help you with?            12:03 AM, 05th Mar                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:12 AM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/506346