Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 28 Feb 2020 06:10:35 +0000 (UTC)

Hi Syed Ataullah,  The customer has responded to the ticket.  Re:   Ticket comment <div>Dear Team, <br>
<br>
We have requested the team to investigate and arrange the order at the earliest. <br>
<br>
Thanks 
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<br>
<span class="labelnormal"><span class="labelname_sf">Mahmoud AlFaqier</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>28/2/2020 9:27 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#491951] - Re:<br>
 
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<div dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">Hi Team,</div>

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<div dir="ltr">Problem Statement: Delivery Area Confirmation.</div>

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<div>Order Date: <span dir="ltr" style="font-weight:700">27-Feb-2020</span>
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<div>Order ID: <span dir="ltr" style="font-weight:700">6467471702</span>
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<div>Tracking ID: <span dir="ltr" style="font-weight:700">S000571192137</span>
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<div dir="ltr">Assistance Required: Need to confirm is delivery possible at the customer's place,</div>

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<div dir="ltr">Issue Description: The customer has placed another order and shipped with your team AWB ID <strong>S000564905942</strong>, but in end, your team was denied to deliver there and updated as unable to attempt, and now the same customer placed an order for the same delivery address, as per our system it's also shipped by your team, kindly confirm can you deliver the item on a priority basis either do you have any solution of this issue,</div>

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<div dir="ltr">kindly check the issue and solve it ASAP,</div>

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<div>Regards,</div>

<div><strong>Syed Ataullah</strong></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/491951