Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 24 Feb 2020 07:54:23 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Assalamoalaikum           11:23 AM, 24th Feb                     User                    Why I am not able to complete the order by Giftcard Lakrewards           11:24 AM, 24th Feb                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           11:26 AM, 24th Feb                   Syed                   We're sorry for the inconvenience,            11:27 AM, 24th Feb                     User                    I want do the payment through a gift card but the transaction is not going through           11:27 AM, 24th Feb                   Syed                   could tell me what's the issue in payment are you facing           11:27 AM, 24th Feb                     User                    whenver I am putting the giftcard number and code, and press forward, transaction goes back again from start           11:28 AM, 24th Feb                   Syed                   could you share the error screenshot           11:29 AM, 24th Feb                   Syed                   for further asistance           11:29 AM, 24th Feb                     User                             11:30 AM, 24th Feb                     User                    Here the transaction is being repeated again and again,  I am putting the giftcard and it takes me again from the beginning           11:30 AM, 24th Feb                   Syed                   there is any error message reflecting or not           11:32 AM, 24th Feb                   Syed                   are you connected with us           11:33 AM, 24th Feb                     User                    NO there is no error message, the screen shows me, again enter the mall from where I would like to pickup, then put my mobile number, then giftcard, and again it repeats           11:34 AM, 24th Feb                   Syed                   please share your gift card pic           11:37 AM, 24th Feb                     User                             11:38 AM, 24th Feb                     User                    I still have 85 riyal balance on this card           11:39 AM, 24th Feb                   Syed                   please share pin           11:41 AM, 24th Feb                   Syed                   code           11:41 AM, 24th Feb                     User                    7489           11:41 AM, 24th Feb                   Syed                   please wait while I'm searching           11:45 AM, 24th Feb                   Syed                   sorry for the delay           11:50 AM, 24th Feb                   Syed                   we are searching           11:50 AM, 24th Feb                     User                    searching..... what ?? sir           11:50 AM, 24th Feb                   Syed                   We're sorry for the inconvenience,            11:51 AM, 24th Feb                   Syed                   as I can see your card is working           11:51 AM, 24th Feb                   Syed                            11:52 AM, 24th Feb                   Syed                   kindly delete your cookies and try again           11:52 AM, 24th Feb                     User                    ok I will check thanks           11:53 AM, 24th Feb                   Syed                   Thank you very much for using our live chat service. Please also feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.           11:54 AM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/480103