Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Jan 2020 07:19:54 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    GUD MORNING           07:53 AM, 28th Jan                   Asjad                    Hi, Thank you for contacting us. How may I help you?           07:54 AM, 28th Jan                     User                    I CONTACTED CUSTOMER SERVICE REGARDING ONE OF MY ORDER (9762138610)           07:55 AM, 28th Jan                     User                    SINCE AN ITEM might b defective they said we will collect it           07:55 AM, 28th Jan                     User                    but none has contacted me in 2 weeks           07:56 AM, 28th Jan                   Asjad                    May I request you to please stay on-hold while I retrieve the information.           07:56 AM, 28th Jan                     User                    OK           07:57 AM, 28th Jan                   Asjad                    actually tracking id has not been generated so they can not collect it           07:59 AM, 28th Jan                     User                    What does it mean?           08:00 AM, 28th Jan                     User                    they told me that they will collect it           08:01 AM, 28th Jan                   Asjad                    either you have to return directly or provide us the full address so we can raise another return request           08:01 AM, 28th Jan                     User                    I WENT TO CENREPOINT STORE IN AJMAN           08:02 AM, 28th Jan                     User                    AND FROM THERE ONLY THEY CALLED CUSTOMER SERVICE           08:02 AM, 28th Jan                     User                    SAID THEY CANT TAKE IT BACK IN STORE           08:03 AM, 28th Jan                   Asjad                    they might have not checked the real problem           08:04 AM, 28th Jan                     User                    SO WAT NEXT?           08:04 AM, 28th Jan                     User                    NEED ADDRESS?           08:04 AM, 28th Jan                   Asjad                    yea we need full address so that we can raise another return request for you from our end           08:06 AM, 28th Jan                     User                    FLt 104, al yousuf building           08:07 AM, 28th Jan                     User                    behind istanbul super market           08:08 AM, 28th Jan                     User                    nuaimeya 1           08:08 AM, 28th Jan                     User                    ajman           08:08 AM, 28th Jan                   Asjad                    thank you for sharing your address we will do the needful.           08:08 AM, 28th Jan                     User                    ok. how long will it take?           08:09 AM, 28th Jan                     User                    approx           08:09 AM, 28th Jan                   Asjad                    it may take 2-3 working days for the courier partner to collect after raising the return request           08:10 AM, 28th Jan                     User                    OK           08:11 AM, 28th Jan                     User                    THANK YOU           08:11 AM, 28th Jan                   Asjad                    Is there anything else I can help you with?            08:12 AM, 28th Jan                   Asjad                    It was a pleasure assisting you. Thank you for shopping with us.           08:15 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/426972