Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jan 2020 04:48:43 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="color:#0000CC">Hi,</span></div>
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<div class="MsoNormal"><span style="color:#0000CC">Kindly double check at your end. It is confirmed that shipment was moved and delivered to your WH.</span></div>
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<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Vijesh Chirakkal</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
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<span style="font-size:9.0pt;color:gray">Bank Dept|</span><span style="color:#0000CC"><img width="24" height="9" style="width:.25in;height:.0937in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3OTgxNTQ0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.K1ksHMCnyQG50rs8lWVe6_bHfGsHmcjIQsRAgMjVvUI" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:gray"></span>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b></div>
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<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
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<div>From: Deepak Damodaran &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, January 19, 2020 11:18 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; Con Loc &lt;[email-masked]&gt;; Dipesh Regmi &lt;[email-masked]&gt;; Vijesh Chirakkal &lt;[email-masked]&gt;; Shahazad Kallittavalappil &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#408973] - Returns</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal">Hi Aramex Team,</div>
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<div class="MsoNormal">Tracking ID <strong><span style="font-size:10.5pt;font-family:-apple-system">45491072465 shipment we have not received on Dated 09-Jan-2020 . Kindly confirm the same.</span></strong>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Deepak Damodaran</div>
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<div class="MsoNormal">Mob- No +971524307577</div>
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<div class="MsoNormal">Tel No: 048164037</div>
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<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 17, 2020 3:05 PM<br>
<b>To:</b> Con Loc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dipesh Regmi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Deepak Damodaran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#408973] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund Not Processed</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date :
<strong><span style="font-family:-apple-system">27-Dec-2019</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:
<strong><span style="font-family:-apple-system">9765461723</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Return Tracking ID:
<strong><span style="font-family:-apple-system">45491072465</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need urgent process the RMA
<strong><span style="font-family:-apple-system">42704146</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer raised a return request, and as per customer she handed over item to the courier team.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per tracking ID it has been received to our end, so kindly process the RMA,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ataullah</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">408973:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/408973