Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 21 Feb 2020 03:07:17 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Why was most of my last order cancelled           06:47 AM, 21st Feb                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           06:48 AM, 21st Feb                   Syed                   could you share your order number for more assistance??           06:49 AM, 21st Feb                     User                    9770844515           06:51 AM, 21st Feb                   Syed                   please wait I'll search           06:52 AM, 21st Feb                     User                    Ok           06:53 AM, 21st Feb                   Syed                   We're sorry for the inconvenience,            06:54 AM, 21st Feb                     User                    Why was it cancelled           06:55 AM, 21st Feb                   Syed                   All items except one in your order ID 9770844515 went out of stock, so we've partially shipped your order and the invoice has been amended           06:56 AM, 21st Feb                     User                    but all were in stock when I placed the order           06:56 AM, 21st Feb                   Syed                   would like to inform you sometime the items exist in the stock but after quality check, we don't get capable for shipping           06:58 AM, 21st Feb                   Syed                   so we have to cancel the items           06:58 AM, 21st Feb                     User                    Okay are they in stock now?           06:58 AM, 21st Feb                     User                    If I place the order again will it deliver?           06:59 AM, 21st Feb                   Syed                   would like to inform you the (Glossy Hair Clamp) is till remain in your order           06:59 AM, 21st Feb                     User                    I mean if I order the other items again will it deliver?           07:00 AM, 21st Feb                   Syed                   would like to inform you some times due to not updating system it shows in stock           07:00 AM, 21st Feb                   Syed                   but now the items are out of stock           07:00 AM, 21st Feb                   Syed                   we are truly sorry for the inconvenience caused,           07:01 AM, 21st Feb                   Syed                   Is there anything else I can help you with?            07:01 AM, 21st Feb                     User                    When will they be in stock again? And how can I know they're actually in stock? Coz for me on the app it still shows they're in stock so how can I confirm before placing an order again?           07:02 AM, 21st Feb                   Syed                   would like to suggest you after two or three days you can try           07:03 AM, 21st Feb                   Syed                   if the order will be in stock it shows that otherwise it will be updated           07:04 AM, 21st Feb                     User                    Okay and how long will it take for the refund to get processed from your end ?           07:04 AM, 21st Feb                   Syed                   would like to inform you the refund has been initiated from our end           07:05 AM, 21st Feb                   Syed                   AED 225.00           07:06 AM, 21st Feb                     User                    Okay           07:06 AM, 21st Feb                   Syed                   usually it takes 5-15 working days for your banking process           07:06 AM, 21st Feb                   Syed                   Thank you very much for using our live chat service. Please also feel free to leave a comment on your live chat experience after closing the chat window. Thanks again and goodbye.           07:07 AM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/473299