Subject: Ticket Assigned - Conversation with Shibin Thomas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 03:42:49 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shibin Thomas Shibin Thomas                    Hi           07:23 AM, 09th Feb                   Syed                   Hi, Thank you for contacting us. How may I help you?           07:24 AM, 09th Feb                     Shibin Thomas                    i had placed a return request           07:24 AM, 09th Feb                     Shibin Thomas                    the item hasnt been collected yet           07:24 AM, 09th Feb                   Syed                   sorry for the inconvenience caused           07:25 AM, 09th Feb                   Syed                   could you share the order number for assist you           07:25 AM, 09th Feb                     Shibin Thomas                    This was for order no 9768935495           07:26 AM, 09th Feb                     Shibin Thomas                    order was received on 1st Feb           07:26 AM, 09th Feb                     Shibin Thomas                    I placed the request on 4th Feb           07:26 AM, 09th Feb                     Shibin Thomas                    Its been 5 days and no collection yet           07:26 AM, 09th Feb                   Syed                   please just a moment I'll search           07:27 AM, 09th Feb                     Shibin Thomas                    Sure           07:27 AM, 09th Feb                   Syed                   as can, I see the collection has been delayed from the courier team,           07:29 AM, 09th Feb                   Syed                   we will escalate your concern to the courier team           07:29 AM, 09th Feb                     Shibin Thomas                    Your return policy is 14 days right? This delay from collection should not be encouraged           07:30 AM, 09th Feb                     Shibin Thomas                    so when can I expect the package to be collected?           07:31 AM, 09th Feb                   Syed                   would like to inform you after your creating a return request once, it's our issue not yours           07:32 AM, 09th Feb                   Syed                   we will accept it after 14 days also           07:32 AM, 09th Feb                     Shibin Thomas                    Thats good. So when will the package be collected now?           07:33 AM, 09th Feb                   Syed                   we will inform you after concern with the courier team           07:34 AM, 09th Feb                     Shibin Thomas                    Thank you           07:34 AM, 09th Feb                   Syed                   Is there anything else I can help you with?            07:35 AM, 09th Feb                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:42 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/451728