Subject: Ticket Assigned - Conversation with monarabeh90
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 01:58:20 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with monarabeh90 monarabeh90                    Hi           05:42 AM, 09th Feb                     monarabeh90                    They brought me wrong order           05:42 AM, 09th Feb                   Syed                   Hi, Thank you for contacting us. How may I help you?           05:42 AM, 09th Feb                     monarabeh90                             05:42 AM, 09th Feb                     monarabeh90                             05:42 AM, 09th Feb                     monarabeh90                    The socks           05:42 AM, 09th Feb                     monarabeh90                    I received another one           05:43 AM, 09th Feb                   Syed                   sorry for the inconvenience caused           05:43 AM, 09th Feb                   Syed                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:43 AM, 09th Feb                     monarabeh90                    How I can received my correct order           05:43 AM, 09th Feb                   Syed                   n the meantime, an exchange is not available at Online Shopping at Centrepoint. You can return online purchases through the below three channels:           05:44 AM, 09th Feb                   Syed                   you can return and refund back           05:44 AM, 09th Feb                     monarabeh90                    Oki           05:45 AM, 09th Feb                   Syed                   Is there anything else I can help you with?            05:45 AM, 09th Feb                     monarabeh90                    I can’t exchange           05:45 AM, 09th Feb                     monarabeh90                    because i already paid for shipping i dont want to order it again           05:46 AM, 09th Feb                     monarabeh90                    so I want to tell u           05:46 AM, 09th Feb                     monarabeh90                    the first channel           05:46 AM, 09th Feb                   Syed                   at the time the exchange service is not available for CenterPoint products           05:46 AM, 09th Feb                     monarabeh90                    to tell u to book for me retun form           05:46 AM, 09th Feb                     monarabeh90                    okay           05:46 AM, 09th Feb                     monarabeh90                             05:47 AM, 09th Feb                     monarabeh90                    This is the order number           05:47 AM, 09th Feb                     monarabeh90                    for the Socks item           05:47 AM, 09th Feb                   Syed                   we are truly sorry for the inconvenience caused           05:47 AM, 09th Feb                     monarabeh90                    So dis u book the return form?           05:48 AM, 09th Feb                     monarabeh90                    Did*           05:48 AM, 09th Feb                   Syed                   would like to inform you the order number starts with 97           05:48 AM, 09th Feb                   Syed                   kindly share the order number           05:49 AM, 09th Feb                     monarabeh90                    It’’s in the photo           05:49 AM, 09th Feb                     monarabeh90                    Your order 9769485352 has been delivered           05:49 AM, 09th Feb                   Syed                   Thanks for share the order number           05:50 AM, 09th Feb                   Syed                   just a minute           05:50 AM, 09th Feb                     monarabeh90                    Oki           05:51 AM, 09th Feb                   Syed                   161421424 - - Batman Printed Socks - Set of 3           05:51 AM, 09th Feb                   Syed                   this item do you want to return           05:51 AM, 09th Feb                     monarabeh90                    ya           05:52 AM, 09th Feb                     monarabeh90                    i received different one           05:52 AM, 09th Feb                     monarabeh90                    another kind of socks           05:52 AM, 09th Feb                     monarabeh90                    done now!           05:52 AM, 09th Feb                   Syed                   we can provide you a voucher 7 EAD value for this item           05:52 AM, 09th Feb                     monarabeh90                    Oki           05:53 AM, 09th Feb                     monarabeh90                    when?           05:53 AM, 09th Feb                   Syed                   and please keep the item as a gift           05:53 AM, 09th Feb                   Syed                   no need to return it           05:53 AM, 09th Feb                     monarabeh90                    i can use it for babyshop app or only centre point?           05:53 AM, 09th Feb                     monarabeh90                    Thank you much           05:53 AM, 09th Feb                     monarabeh90                    plz share it           05:54 AM, 09th Feb                     monarabeh90                    ??           05:54 AM, 09th Feb                   Syed                   for can use that for centerpoint           05:55 AM, 09th Feb                     monarabeh90                    okay           05:55 AM, 09th Feb                   Syed                   share give me some time we will raise your voucher request to the concern team           05:55 AM, 09th Feb                   Syed                   and will contact you on email           05:56 AM, 09th Feb                   Syed                   [email-masked]           05:56 AM, 09th Feb                     monarabeh90                    yes plz           05:56 AM, 09th Feb                     monarabeh90                    thank u much           05:56 AM, 09th Feb                     monarabeh90                    have a great day           05:56 AM, 09th Feb                   Syed                   Is there anything else I can help you with?            05:56 AM, 09th Feb                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:58 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/451698