Subject: Ticket Assigned - Conversation with Signaling Lantern
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Feb 2020 03:54:23 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Signaling Lantern Signaling Lantern                    Hi! I received my order (Order number is 9769042269), however, the shirt unfortunately turned out large in size... can I please exchange I want XL... I have emailed also the same query and awaiting for reply. Thank you.           07:50 AM, 08th Feb                   Syed                   Hi, Thank you for contacting us. How may I help you?           07:51 AM, 08th Feb                     Signaling Lantern                    Hi! I received my order (Order number is 9769042269), however, the shirt unfortunately turned out large in size... can I please exchange I want XL... I have emailed also the same query and awaiting for reply. Thank you.           07:52 AM, 08th Feb                   Syed                   we are truly sorry for the inconvenience caused           07:52 AM, 08th Feb                   Syed                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

 
 
· You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:52 AM, 08th Feb                   Syed                   Is there anything else I can help you with?            07:53 AM, 08th Feb                     Signaling Lantern                    Okay. Thanks           07:53 AM, 08th Feb                   Syed                   It was a pleasure assisting you. Thank you for shopping with us.           07:54 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/449700