Subject: Ticket Assigned - Conversation with Roasting Carrot
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Feb 2020 03:28:11 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Carrot Syed                   Hi, Thank you for contacting us. How may I help you?           07:11 AM, 08th Feb                     Roasting Carrot                    Hi. I want to return one item as i got it damaged. Can i return online?           07:11 AM, 08th Feb                   Syed                   sorry for the inconvenience caused           07:12 AM, 08th Feb                   Syed                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:13 AM, 08th Feb                     Roasting Carrot                    I want to return online but i am unable to use this option because it is still in processing in my account           07:14 AM, 08th Feb                   Syed                   could you share your order number           07:15 AM, 08th Feb                     Roasting Carrot                    6463231225           07:15 AM, 08th Feb                   Syed                   please wait           07:15 AM, 08th Feb                     Roasting Carrot                    ok           07:15 AM, 08th Feb                   Syed                   How many items do you want to return??           07:17 AM, 08th Feb                     Roasting Carrot                    One           07:18 AM, 08th Feb                     Roasting Carrot                    bottle           07:18 AM, 08th Feb                   Syed                   please tell me item name as mentioned on the website           07:19 AM, 08th Feb                   Syed                   161507833 - - Printed Water Bottle with Glossy Finish           07:20 AM, 08th Feb                   Syed                   kindly confirm the item           07:21 AM, 08th Feb                     Roasting Carrot                    No           07:21 AM, 08th Feb                     Roasting Carrot                    sorry this is the order number 6463150471           07:22 AM, 08th Feb                   Syed                   just a moment           07:22 AM, 08th Feb                     Roasting Carrot                    Ok           07:23 AM, 08th Feb                   Syed                   could you share iteme name           07:23 AM, 08th Feb                     Roasting Carrot                    printed water bottle multicolor           07:23 AM, 08th Feb                   Syed                   161758768 - - Printed Water Bottle - 500 ml           07:24 AM, 08th Feb                   Syed                   this one??           07:24 AM, 08th Feb                     Roasting Carrot                    Yes           07:25 AM, 08th Feb                   Syed                   would like to inform you the return order has been generated successfully           07:26 AM, 08th Feb                     Roasting Carrot                    Thank you           07:26 AM, 08th Feb                   Syed                   34160696342259 this is return tracking ID           07:26 AM, 08th Feb                     Roasting Carrot                    ok           07:27 AM, 08th Feb                   Syed                   the courier team will contact you within 3 working days           07:27 AM, 08th Feb                     Roasting Carrot                    Ok           07:27 AM, 08th Feb                   Syed                   Is there anything else I can help you with?            07:27 AM, 08th Feb                     Roasting Carrot                    no thanks           07:27 AM, 08th Feb                   Syed                   It was a pleasure assisting you. Thank you for shopping with us.           07:27 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/449688