Subject: [JIRA] (REL-131432) Customer unable to reset his password as he does not receive the email
From: "Praveen Kumar Reddy (Jira)" <[email-masked]>
To: "m.ataullah" <[email-masked]>
Date: Sun, 27 Dec 2020 11:55:59 +0000

Praveen Kumar Reddy *made 1 update* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-131432 Customer unable to reset his password as he does not receive the email 

Praveen Kumar Reddy *made 1 update* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZjQ1MjZiNDQzYTA3NGI1MjljYmI2NjlkMTlkNjhkNTMiLCJwIjoiaiJ9 )

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REL-131432 ( https://landmark.atlassian.net/browse/REL-131432?atlOrigin=eyJpIjoiZjQ1MjZiNDQzYTA3NGI1MjljYmI2NjlkMTlkNjhkNTMiLCJwIjoiaiJ9 )

Customer unable to reset his password as he does not receive the email ( https://landmark.atlassian.net/browse/REL-131432?atlOrigin=eyJpIjoiZjQ1MjZiNDQzYTA3NGI1MjljYmI2NjlkMTlkNjhkNTMiLCJwIjoiaiJ9 )
Updates
Praveen Kumar Reddy 3:52 pm GST Status: Work In Progress Hybris Resolved
Comments
Praveen Kumar Reddy 3:52 pm GST edited

@m.ataullah : We could see the last Login for this customer is on 25th December 2020 and not seeing any issue to reset password for customer account.

Kindly check with customer regarding the login and request customer to reset the password using Forgot your password link in the Login page.

Please let us know if customer faces the same issue again any issue while resetting the password.

View issue ( https://landmark.atlassian.net/browse/REL-131432?atlOrigin=eyJpIjoiZjQ1MjZiNDQzYTA3NGI1MjljYmI2NjlkMTlkNjhkNTMiLCJwIjoiaiJ9 )

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