Subject: [JIRA] (REL-128803) Cancellation dectilned issue // 2000230069
From: "Rajesh M (Jira)" <[email-masked]>
To: "m.ataullah" <[email-masked]>
Date: Sun, 20 Dec 2020 11:50:43 +0000

Rajesh M *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-128803 Cancellation dectilned issue // 2000230069 

Rajesh M *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiMzgzOWZkODI1OTdhNDRiOWI3ZTdiOGJjYTg4MWE2ZjIiLCJwIjoiaiJ9 )

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REL-128803 ( https://landmark.atlassian.net/browse/REL-128803?atlOrigin=eyJpIjoiMzgzOWZkODI1OTdhNDRiOWI3ZTdiOGJjYTg4MWE2ZjIiLCJwIjoiaiJ9 )

Cancellation dectilned issue // 2000230069 ( https://landmark.atlassian.net/browse/REL-128803?atlOrigin=eyJpIjoiMzgzOWZkODI1OTdhNDRiOWI3ZTdiOGJjYTg4MWE2ZjIiLCJwIjoiaiJ9 )
Updates
Rajesh M 3:47 pm GST Status: To Be Assigned Work In Progress
Comments
Rajesh M 3:47 pm GST

From hybris item is already cancelled... refund status is in payment gateway is void auth..

Kindly note that the maximum allowed time to capture/void the amount varies across all the Issuing Banks. Ideally, further action on the authorized amount should be performed within 7 days (CAPTURE/ VOID), however, some Issuing Banks may also keep the uncaptured amount in the authorized status without voiding the authorization even for months.

On the other hand, if the issuer has not voided the authorization on the amount and the product or services were not provided and customer requests to release the amount, inform the cardholder to contact the Issuer directly to void the authorization.

View issue ( https://landmark.atlassian.net/browse/REL-128803?atlOrigin=eyJpIjoiMzgzOWZkODI1OTdhNDRiOWI3ZTdiOGJjYTg4MWE2ZjIiLCJwIjoiaiJ9 )

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