Subject: Ticket Assigned - Conversation with hi anil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 15:58:40 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hi anil hi anil                    Customer:  Hi sry i missed ur chat Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi Anil ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:49 PM, 16th Dec                     hi anil                    What if the goods was bought from one of your atores in segaya           07:49 PM, 16th Dec                     hi anil                    It was nit an online purchase ,can i still return it           07:50 PM, 16th Dec                   Syed                   Hi Anil, Thanks for coming to chat. I'm Syed, How may I help you?           07:50 PM, 16th Dec                     hi anil                    Not           07:50 PM, 16th Dec                     hi anil                    Hi sry b4 i missed ur chat           07:50 PM, 16th Dec                     hi anil                    Do u have return policy now for in store purchase           07:51 PM, 16th Dec                   Syed                   If the purchase was made from the store, we would request you to please visit the same store again directly they would be able to suggest you if the item is eligible for return. The return policy is 14 days from the date of purchase.           07:52 PM, 16th Dec                   Syed                   The store would be able to provide you more details on the same.           07:52 PM, 16th Dec                     hi anil                    No due to pandemic they had stopped return , now r they accepting returns           07:53 PM, 16th Dec                   Syed                   Yes they are accepting returns again           07:56 PM, 16th Dec                     hi anil                    Thank u Mr Syed           07:57 PM, 16th Dec                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:58 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884233