Subject: New Reply Received - Re: Your refund is on its way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 13:17:15 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Sir,</div>
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Thank you for your below email.</div>
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Please be informed that I haven't received the refund until this date.  Attached herewith is my credit card account statement from 17th November to 14 December 2020.</div>
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Kindly follow up and advise.</div>
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Thanking you.</div>
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NORIE SAIRAT</div>
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<div>From: Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, December 11, 2020 2:13 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1859105] - Re: Your refund is on its way
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<div dir="ltr">Hi Norie,<br>
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span> </div>
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We apologise for the inconvenience caused.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">The refund amount of KWD 32.90 for order ID 8213785516, has been processed on 11/18/20 from our side to your credit card under the transaction ID 169999990028293064.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms. in case of not credit in your account please
 contact us with bank statement from  11/18/20 till today so we can assist you better.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Once again, sincere apologies and thank you for your patience.</span></div>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043175575529'>17Nov-14Dec2020.xlsx</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1859105