Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 06:25:49 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Contact number has been updated and the team has been informed to contact consignee and arrange delivery.
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Krizette Masangkay <br>
<b>Sent:</b> Tuesday, December 15, 2020 4:43 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#1862553] - Re: Order confirmed!</div>
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<div class="MsoNormal">Dear Ataullah,</div>
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<div class="MsoNormal">Good morning!</div>
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<div class="MsoNormal">Please always loop Abdulrahman for your inquiries.</div>
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<div class="MsoNormal">The shipment was not delivered since the phone # registered is incorrect.</div>
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<div class="MsoNormal">Hi Abdulrahman,</div>
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<div class="MsoNormal">Please check and arrange delivery with correct details.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:
<b>6253685606</b> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID:
<b>46389877380</b> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Delivery</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Customer's contact number-; 0566573554</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<table class="MsoNormalTable" border="0" cellspacing="1" cellpadding="0" width="100%" style="width:100.0%">
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<div class="MsoNormal"><b>Origin</b></div>
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<div class="MsoNormal">RUH</div>
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<div class="MsoNormal"><b>Loc.</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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</td>
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<div class="MsoNormal"><b>HAWB</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt" id="lblAWB">
<div class="MsoNormal">46389877380</div>
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<div class="MsoNormal"><b>Dest.</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><b>Loc.</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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<div class="MsoNormal">DOM</div>
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<div class="MsoNormal"><b>Type</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">CDS    <span style="color:#3366CC">Transit Time Details </span>
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<div class="MsoNormal"><strong><span style='font-family:"Calibri",sans-serif'>Shipper</span></strong></div>
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<div class="MsoNormal">LANDMARK</div>
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<div class="MsoNormal">Number</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">128947</div>
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<div class="MsoNormal">Sent By</div>
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<div class="MsoNormal">CP</div>
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<div class="MsoNormal">Reference</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">6253685606</div>
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<div class="MsoNormal">Reference2</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">KSA RIYADH CONLOC</div>
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<div class="MsoNormal">Address</div>
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<div class="MsoNormal">LANDMARK-WAREHOUSE</div>
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<div class="MsoNormal">City</div>
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<div class="MsoNormal">Riyadh</div>
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<div class="MsoNormal"> Zip </div>
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<div class="MsoNormal">Country</div>
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<div class="MsoNormal"><a href="https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&amp;E=RUH&amp;countrycode=SA" rel="noreferrer">Saudi Arabia</a></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Telephone</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">966112049555</div>
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<div class="MsoNormal">Telephone2</div>
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<div class="MsoNormal">Mobile</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">966112049555</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Email</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal">Team</div>
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<td style="padding:.75pt .75pt .75pt .75pt"></td>
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</tbody>
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<table class="MsoNormalTable" border="0" cellpadding="0">
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<div class="MsoNormal"><strong><span style='font-family:"Calibri",sans-serif'>Consignee</span></strong></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Ton Esteban</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Number</div>
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<div class="MsoNormal">128947</div>
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<div class="MsoNormal">Attention</div>
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<div class="MsoNormal">Ton Esteban</div>
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<div class="MsoNormal">Reference</div>
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<td style="padding:.75pt .75pt .75pt .75pt" id="lblConsigneeReference">
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<div class="MsoNormal">Reference2</div>
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<div class="MsoNormal">P:1 Wt:3 ChWt:3</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Address</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">ar rimal - Ar Rimal</div>
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<div class="MsoNormal">City <img width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTQyNDMzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O6UFR40u9rD6-rRuh3E-Etq5fRuDyQvb9rtcbePSjYs" alt="https://www.aramex.net/infoaxs/info1.png">
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Riyadh</div>
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<div class="MsoNormal">State</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"> Zip <img width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTQyNDMzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.O6UFR40u9rD6-rRuh3E-Etq5fRuDyQvb9rtcbePSjYs" alt="https://www.aramex.net/infoaxs/info1.png">  </div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Country</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
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<a href="https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&amp;E=RUH&amp;countrycode=SA" rel="noreferrer">Saudi Arabia</a>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Telephone</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">
<a title="Open address details" rel="noreferrer">966556657355</a>
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<div class="MsoNormal">Telephone2</div>
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<div class="MsoNormal">966556657355</div>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal"><span style="color:#1F497D">Thanks and Regards,</span></div>
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<b><span style="color:#1F497D">Krizette M. Masangkay</span></b><span style="color:#1F497D"></span>
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<div class="MsoNormal"><span style="color:#1F497D">Customer Success Leader</span></div>
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<div class="MsoNormal"><span style="color:red">Aramex </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Direct Line: 04 607 6469</span></div>
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<div class="MsoNormal"><span style="color:#1F497D">Email <u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
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<div class="MsoNormal"><span style="color:red">aramex.com</span></div>
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<div class="MsoNormal"><span style="color:#1F497D"><img width="83" height="14" style="width:.8645in;height:.1458in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTQyNDMzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.byTF22JeAMqILshk0MynmeAte8RHqzFPbyBQGNT6ZHQ" alt="A picture containing vector graphics

Description generated with very high confidence"></span></div>
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<span style="color:blue"><img width="564" height="130" style="width:5.875in;height:1.3541in" id="m_6600178305754955732m_-4404981384940493942Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTQyNDM0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ec4cudHPGPkWjy2NJm9y4dnZc-h_K0xq8KaZ3bI0l9Y" alt="cid:[email-masked]"></span><span style="color:#1F497D"></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, December 14, 2020 8:19 PM<br>
<b>To:</b> Krizette Masangkay &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dina Baara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1862553] - Re: Order confirmed!</div>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Update customer contact number,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date-:
<b>Dec 11, 2020</b> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:
<b>6253685606</b> </span></div>
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<b>46389877380</b> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Delivery</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The order was shipped from our side on
<b>12/12/20</b> but till now the order has not delivered to the customer,</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Customer's contact number-; 0566573554</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> so we request you to contact the customer on the updated contact number for the delivery schedule on your priority basis.</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Ataullah</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1862553:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1862553