Subject: Ticket Assigned - Conversation with مرحبا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Dec 2020 08:46:20 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مرحبا مرحبا                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  مرحبا Bot:  Hi مرحبا ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971563239811            12:36 PM, 12th Dec                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:38 PM, 12th Dec                   Algaili                    As i checked you are contacting us regarding return process           12:42 PM, 12th Dec                   Algaili                    In the meantime, an exchange is not available at website or application. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the country .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the country.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:42 PM, 12th Dec                   Algaili                    I'm not getting a response from you. Are we still connected?           12:43 PM, 12th Dec                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:46 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1864144