Subject: New Reply Received - Order # 9614958892
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 11 Dec 2020 16:37:54 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Order #  9614958892  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hello, <br>
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The refund amount mentioned by you in the trailing mail (aed 39 and aed 17) are for the 2 items (lunch box and pyjama set) that were canceled by max itself. </div>
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The complaint has been about the 2 jog pants ordered of which only 1 was delivered. I have asked for the status of the 2nd jog pants (either delivery or refund for that - each jog pants was for aed 27.3).</div>
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<span style="font-size: 14.6667px; background-color: rgb(255, 255, 255); display: inline !important">After nearly 3 weeks the customer support still doesn't realize what the complaint is about. </span><br>
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This is so shocking and also embarrassing given that I myself am a landmark group employee and is this the kind of service that we provide customers ? </div>
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Best Regards,<br>
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Rajiv Gala<br>
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Trader - Global Markets, Family Investment Office<br>
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26th Floor, Landmark Group Tower<br>
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Dubai Marina, Dubai, UAE – 25030<br>
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Tel : +971 4 517 4029<br>
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Mobile : +971 56 505 6026<br>
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email : [email-masked]<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Friday, December 11, 2020, 8:22 PM<br>
<strong>To:</strong> Rajiv Gala<br>
<strong>Subject:</strong> Re: [#1715106] - Order # 9614958892<br>

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<div style="color:INDIANRED"><b><i><font>External email sender, please take precaution.</font></i></b></div>
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<div>Hi Rajiv Gala,<br>
<span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">​</span> </div>
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<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">We apologise for the inconvenience caused.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">The refund amount of AED 39.00,  17.00 for order ID 9614958892, has been processed from our side to your credit card under the transaction ID 169999990031619837.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Once again, sincere apologies and thank you for your patience.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
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<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1715106