Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 12:03:12 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Product information  Ticket comment <div>Dear All, <br>
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Please confirm how many boxes were dispatched from your side and how many the customer has received. <br>
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Best regards <br>
 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>9/12/2020 3:00 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1833553] - Product information<br>
 
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<div>Hi Team,</div>

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<div>Problem Statement: Missing item,</div>

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<div><span dir="ltr" style="font-weight:700">Order Date : Nov 27, 2020</span></div>

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<div><span dir="ltr" style="font-weight:700">Order ID: 6248125803</span></div>

<div><span dir="ltr" style="font-weight:700">Tracking ID; SD000590457</span></div>

<div><span dir="ltr" style="font-weight:700">Missing item ID ; 162032161 value; SAR179.00</span></div>

<div><span style="font-weight:700">Assistance Required: Need to investigation with the relevant team,</span></div>

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<div dir="ltr">Issue Description: The customer was placed order for 5 items and 5 items has been shipped from our end, but the customer received only 4,</div>

<div dir="ltr">so kindly confirm that how many boxes did you collect from the WH and deliver to the courier team.</div>

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<div>Regards,</div>

<div dir="ltr">Ataullah</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1833553