Subject: New Reply Received - Missing tricycle from order # 9615115342
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 07 Dec 2020 19:31:12 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Missing tricycle from order # 9615115342  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Yes there were only 4 packages, and missing one rozar 360 tricycle </div>
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As you can see in the photo, there is only one box of rozar 360 tricycle, and we should receive 2</div>
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No body contacted us over the phone about it although we made many complains throw your contact center, and we didnt receive it yet</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 7, 2020 2:33:02 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1741515] - Missing tricycle from order # 9615115342
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<div dir="ltr">Hi Dr. Al Maamari,<br>
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Thank you for your patience.<br>
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We are truly sorry to delay in resolution,<br>
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Would like to inform you that we were shipment 4 packages under once shipment, the courier team informed us that they delivered all packages to you. and they shared a picture at delivery time, so kindly confirm that how many packages did you received and there
 is still missing the item (162850501 - Razor - Razor FlashRider 360 Tricycle with Handlebar) or you received now?. so we can assist you better</div>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1741515