Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Dec 2020 14:50:50 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7419625400 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097366338766 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Yes Customer:  I need to change the address for the order Customer:  Can I? Customer:  ?? Agent:  We request you to please confirm us your registered mobile number and complete shipping address. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:10 PM, 02nd Dec                     hello                    /startOver           06:10 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:10 PM, 02nd Dec                     hello                    Hello           06:11 PM, 02nd Dec                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           06:11 PM, 02nd Dec                     hello                    I need to change order address           06:11 PM, 02nd Dec                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           06:11 PM, 02nd Dec                     hello                    Yes           06:11 PM, 02nd Dec                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           06:11 PM, 02nd Dec                     hello                    /startOver           06:11 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:11 PM, 02nd Dec                     hello                    Noor           06:11 PM, 02nd Dec                   Bot                   مرحبًا Noor، ماذا تحتاج للمساعدة؟           06:12 PM, 02nd Dec                     hello                    Change order address           06:12 PM, 02nd Dec                   Bot                   مرحبًا Noor، ماذا تحتاج للمساعدة؟           06:12 PM, 02nd Dec                     hello                    /startOver           06:13 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:13 PM, 02nd Dec                     hello                    noora           06:14 PM, 02nd Dec                   Bot                   مرحبًا Noora، ماذا تحتاج للمساعدة؟           06:14 PM, 02nd Dec                     hello                    نعم           06:14 PM, 02nd Dec                   Bot                   مرحبًا Noora، ماذا تحتاج للمساعدة؟           06:14 PM, 02nd Dec                     hello                    تغير عنوان الطلب           06:14 PM, 02nd Dec                   Bot                   مرحبًا Noora، ماذا تحتاج للمساعدة؟           06:14 PM, 02nd Dec                     hello                    /startOver           06:15 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:15 PM, 02nd Dec                     hello                    /startOver           06:15 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:15 PM, 02nd Dec                     hello                    /startOver           06:15 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:15 PM, 02nd Dec                     hello                    /startOver           06:17 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:17 PM, 02nd Dec                     hello                    English           06:17 PM, 02nd Dec                   Bot                   مرحبًا English، ماذا تحتاج للمساعدة؟           06:17 PM, 02nd Dec                     hello                    /startOver           06:19 PM, 02nd Dec                   Bot                   يرجى إدخال اسمك           06:19 PM, 02nd Dec                   Syed                    مرحبا معك عطاء الله يسرني ان اساعدك           06:22 PM, 02nd Dec                   Syed                   تبعال لحالة تبين لنا انك تواصلت معنا للمعرفة عن حالة الطلب7419625400           06:27 PM, 02nd Dec                   Syed                   لحظة من فضلك بينما نتحقق           06:33 PM, 02nd Dec                     hello                    تواصلت معكم لتغيير عنوان الطلب           06:34 PM, 02nd Dec                   Syed                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP1202200004799           06:34 PM, 02nd Dec                   Syed                   تبعا للحالة تبين لنا انه قد تم شحن الطلب من قبلنا           06:34 PM, 02nd Dec                     hello                    هل يمكن تغيير عنوان الطلب           06:35 PM, 02nd Dec                   Syed                   يرجى العلم انه لا يمكن تغيير المدينة في العنوان           06:35 PM, 02nd Dec                   Syed                   يمكنك تغيير بسيط حينما يتواصل معك فريق الشحن           06:35 PM, 02nd Dec                   Syed                   ﻷجل التوصيل           06:35 PM, 02nd Dec                   Syed                   ويمكنك ارسال موقع بيتك على رقم المندوب           06:35 PM, 02nd Dec                     hello                    سوف اغير المنطقه و ليس الدوله           06:36 PM, 02nd Dec                     hello                    من منطقة المحرق الى منطقة البديع           06:36 PM, 02nd Dec                     hello                    هل يمكن ذلك           06:37 PM, 02nd Dec                     hello                    ؟؟           06:38 PM, 02nd Dec                   Syed                   يرجى العلم ان طلبك قد تم الشحن من قبلنا على عنوانك المسجل           06:38 PM, 02nd Dec                   Syed                   يرجى تزويدنا بعنوانك الكامل           06:39 PM, 02nd Dec                   Syed                   كي نرفع طلب حضرتك الى فريق مختص به           06:39 PM, 02nd Dec                     hello                    البيت ٥٧٩ طريق ٧٥١٣ مجع ٤٧٥ منطقة البديع ، ابو صيبع           06:40 PM, 02nd Dec                   Syed                   رقم الهاتف           06:40 PM, 02nd Dec                     hello                    66338766           06:41 PM, 02nd Dec                     hello                    0097366338766           06:42 PM, 02nd Dec                     hello                    متى سيكون تاريخ التوصيل           06:42 PM, 02nd Dec                   Syed                   انا لا اعدك توصيل الطلب على هذا العنوان           06:43 PM, 02nd Dec                   Syed                   لكن سنرفع طلب حضرتك الى فريق الشحن ﻷجل تعديل العنوان           06:43 PM, 02nd Dec                     hello                    متى التوصيل           06:43 PM, 02nd Dec                   Syed                   مفترض انه سيتم التوصيل الى هذا العنوان           06:43 PM, 02nd Dec                     hello                    ؟؟           06:43 PM, 02nd Dec                   Syed                   وسيتم التواصل معك عبر الأيميل           06:43 PM, 02nd Dec                   Syed                   عند وجود أي معلومات جديدة           06:43 PM, 02nd Dec                     hello                    التوصيل غدا؟؟           06:44 PM, 02nd Dec                   Syed                   نود إعلامك ان خيار تحديد موعد التوصيل ليست في ايدينا           06:44 PM, 02nd Dec                     hello                    الى العنوان الاول ؟؟           06:44 PM, 02nd Dec                   Syed                   مفترض انهم سيحاول التوصيل غدا للتوصيل على عنوانك الأول           06:45 PM, 02nd Dec                   Syed                   يرجى التاكيد هل تريد توصيل الطلب على عنوانك الأول أو الثاني؟           06:45 PM, 02nd Dec                     hello                    و اذا كان العنوان الثاني           06:47 PM, 02nd Dec                     hello                    هل سيكون هناك تاخير           06:47 PM, 02nd Dec                   Syed                   نعم           06:47 PM, 02nd Dec                   Syed                   ومفترض انه لم يتم التوصيل على العنوان الثاني           06:48 PM, 02nd Dec                     hello                    اذا سيحدث اخطاء و تاخير           06:49 PM, 02nd Dec                     hello                    من الافضل ان اترك الطلب على العنوان الاول           06:49 PM, 02nd Dec                     hello                    صح؟؟           06:49 PM, 02nd Dec                   Syed                   هذا افضل           06:50 PM, 02nd Dec                   Syed                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟           06:50 PM, 02nd Dec                   Syed                   يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد            06:50 PM, 02nd Dec                                          View conversation in Freshchat 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