Subject: New Reply Received - Re: Your partial cancellation has been processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Nov 2020 06:25:41 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Re: Your partial cancellation has been processed  Ticket comment <div dir="ltr">Anyone can update me? What should I do? I needed this below item which was cancelled by the Centrepoint warehouse team claiming it was damaged and sold it and delivered when purchased for a higher price.<div><br></div>
<div>Cancelled Order #9613224131, new Order #9617771572  <br>
</div>
<div><br></div>
<div>I will be travelling today for 20 days, you try to reach me on my extension 04-3101265 or +919900109161</div>
<div><br></div>
<div>
<br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>
<div dir="ltr"><br></div>
<div dir="ltr"><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDYwMjIzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.H8SPPGf7TPubDe13r1yZTAEMVvcgbUh-6IGssXyNoZM" alt="20201130_102004.jpg" width="266" height="562"><br>
</div></div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div style='margin:0px;direction:ltr;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Best regards,</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Althamas Karani</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>+971559161062</div>
</div>
</div></div></div></div></div></div>
<br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Nov 29, 2020 at 2:15 PM Althamas Karani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi,<div><br></div>
<div>If an order is cancelled due to out of stock or not in going condition to deliver then how come its ready for collection after price hike?<br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>
<div dir="ltr"><br></div>
<div dir="ltr"><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDYwMjIzMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ci9tQ--acR3ncqsN4unnOA5vajF8-sKs5HUIyNxm3yo" alt="image.png" width="336" height="308"><br>
</div></div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div style='margin:0px;direction:ltr;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Best regards,</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Althamas Karani</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>+971559161062</div>
</div>
</div></div></div></div></div></div>
<br>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Nov 28, 2020 at 12:33 PM Althamas Karani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div>Hi,</div>
<div>After my order Order #9613224131 cancelled and I placed a new Order #9617771572, and the item was available at higher price. Earlier I was informed my old order was cancelled by the Warehouse team because either was not in stock or not in condition to deliver. </div>
<div><br></div>
<div>If it was out of stock or not in condition to deliver then how come the new order which I placed is going to be delivered?</div>
<div><br></div>
<div>Centrepoint wanted more money so they cancelled my order and sold the same item to me at higher cost.</div>
<div><br></div>
<div><div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDYwMjIyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gta9CuV1e4qnl8PpQbk-SLiZDNqQJDTIr060kV6RMrA" alt="image.png" width="302" height="166"><br>
</div></div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDYwMjIyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Q22sHl6fU5XNI2Tb3KIQSAH6eb-pH_IyCtRRZwLuusI" alt="image.png" style="margin-right: 0px"><br>
</div>
<div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div style='margin:0px;direction:ltr;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Best regards,</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Althamas Karani</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>+971559161062</div>
</div>
</div></div></div></div></div></div>
<br>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Nov 26, 2020 at 6:51 PM Althamas Karani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Thank you for your response. <div>
<br><div>Then why wasted my time? Why did it take 20 day to identify that the stock was no in good condition? You wanted to sell it at a higher price, so you have cancelled it. Why did that stock again come online, if it was not in good condition ?<br><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div>
<div dir="ltr"><br></div>
<div dir="ltr">
<div style='margin:0px;direction:ltr;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Best regards,</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>Althamas Karani</div>
<div style='margin:0px;font-size:16px;line-height:24px;color:rgb(119,119,119);font-family:"Open Sans"'>+971559161062</div>
</div>
</div></div></div></div></div></div>
<br>
</div>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, Nov 26, 2020 at 6:30 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Althamas,</div>
<div dir="ltr">
<div><br></div>
<div>Thanks for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
<div><br></div>
<div dir="ltr">This order is not cancelled, during quality check we found out that  the 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. </div>
<div><br></div>
<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
<div><br></div>
<div dir="ltr">We apologize once again for the inconvenience.</div>
<div><br></div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
</div></div>

	

</div></blockquote>
</div>
</blockquote>
</div>
</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1761117