Subject: New Reply Received - Deduction on the canceled order
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 19:06:59 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Deduction on the canceled order  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Good day,</div>
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Further to below email correspondence, kindly find below screenshot of my account for two deductions of KD 9.200.</div>
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<img style="max-width: 100%; user-select: none" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MDU0Mjk5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QvpksI7TQHMX3sh-4V4dnHULhL6p_cOv3nYxCxImjKU"><br>
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Please note that Order # <span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'>8217737912 with payment at P-758489 did
 not processed, however the cost for the same was deducted. Order # <span style="background-color:rgb(255, 255, 255);display:inline !important">8217751949 with payment at P-766553 processed normally. Both the transactions were carried out through Commercial
 Bank of Kuwait.</span></span>
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<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">You
 are kindly requested to look into the matter and assist me to obtain refund of KD 9.200 on the priority basis.</span></span>
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<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Your
 early response in this regard will be highly appreciated.</span></span>
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<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Best
 Regards,</span></span>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
</span></span>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Abdul
 Malik Lambe</span></span>
</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<span style='font-family:-apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="background-color:rgb(255, 255, 255);display:inline !important">Mobile
 - 9096736</span></span>
</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Abdul Malik &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 28, 2020 4:03 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:[#1761501] - Deduction on the canceled order
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<div>Good day <br>
<br>
Please note that the amount was deducted two times. <br>
<br>
As the first order was canceled from your side even after completing the payment, I placed another order with another payment after discussing the same with your customer care representative.
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Kindly initiate the refund for the first order. <br>
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Best Regards <br>
<br>
Abdul Malik Lambe <br>
Mobile 90976736 <br>
<br>
Sent from my Huawei Mobile
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-------- Original Message --------<br>
Subject: Re: [#1761501] - Deduction on the canceled order<br>
From: Centrepoint <br>
To: [email-masked]<br>
CC: <br>
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<div dir="ltr">Hi Abdul,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr">
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<div dir="ltr"> As we have checked that you have placed two orders on Nov 26, 2020 with order no:8217737912, and other no:8217751949, and the both payment  is same 9.20 KWD deducted from your account. First one is got cancelled second one shows us the order
 is placed successfully and status is ready to ship.</div>
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<div dir="ltr">Kindly check your account the amount has deducted twice or once. <br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px; font-family:'fdtktid'; min-height:0px; height:0px; max-height:0px; line-height:0px; color:#ffffff">1761501:1125156</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1761501