Subject: Ticket Assigned - Conversation with ashly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:14:20 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashly ashly                    Bot:  Hi again! Bot:  Please enter your name Customer:  ashly Bot:  Hi Ashly ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6239035312 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530428892            12:17 PM, 09th Nov                   Shivani                    Hi Ashly, Thank you for contacting us. My name is Shivani. How may I help you?           12:18 PM, 09th Nov                     ashly                    It was supposed to be delivered yesterday..           12:20 PM, 09th Nov                     ashly                    The driver, forgot to give. Only the other order.           12:20 PM, 09th Nov                   Shivani                    Your order with the order number #6239035312 has been delivered on 8 Nov, 2020.           12:23 PM, 09th Nov                     ashly                    IT WAS NOT GIVEN BY THE DRIVER!!!!           12:26 PM, 09th Nov                   Shivani                    Are you referring the same order?           12:27 PM, 09th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:29 PM, 09th Nov                     ashly                    6238663548 This order the driver only given to me           12:29 PM, 09th Nov                     ashly                             12:30 PM, 09th Nov                     ashly                    6239035312    THIS ORDER HE DID NOT GIVE!!!!           12:30 PM, 09th Nov                     ashly                    HOW COME DELIVERED??????? The driver gave a voice message in the whatsapp yesterday that there is still one to give me, he will give today..           12:32 PM, 09th Nov                     ashly                    He did not come!!! His phone is swicth off!!           12:32 PM, 09th Nov                     ashly                    What kind of service is this????????           12:33 PM, 09th Nov                     ashly                    I ALREADY PAID TO IT!!!           12:33 PM, 09th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           12:33 PM, 09th Nov                     ashly                    YOU SHOULD FOLLOW UP WITH THE SAUDI POST!!!           12:33 PM, 09th Nov                   Shivani                    Please confirm is this your correct contact number #966530428892?           12:34 PM, 09th Nov                     ashly                    Yes           12:34 PM, 09th Nov                   Shivani                    Thank you for confirming us.           12:35 PM, 09th Nov                   Shivani                    I will forwarded your issue to our concern team. Once I will get any update we will get back to you.           12:36 PM, 09th Nov                     ashly                    I even asked the driver, why only one order he gave me, he said only one.. then after he sent a voice message,there is still one and he will send today..Nobody called for that delivery. What a hassle!!           12:36 PM, 09th Nov                   Shivani                    Thank you for sharing the details           12:39 PM, 09th Nov                   Shivani                    I will try our best to resolve your issue on priority.           12:39 PM, 09th Nov                   Shivani                    Is there anything else I can help you with?            12:39 PM, 09th Nov                     ashly                    Only that           12:41 PM, 09th Nov                     ashly                    Thank you           12:41 PM, 09th Nov                   Shivani                    You're most welcome.           12:42 PM, 09th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           12:42 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1666839