Subject: Ticket Assigned - Conversation with muhammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:14:18 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad muhammad                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad Bot:  Hi Muhammad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:46 PM, 21st Oct                   Shivani                    Hi Muhammad, Thank you for contacting us. My name is Shivani. How may I help you?           12:49 PM, 21st Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:51 PM, 21st Oct                     muhammad                    Hello           12:53 PM, 21st Oct                     muhammad                    Shivani           12:53 PM, 21st Oct                   Shivani                    Please share your query so I can assist you with.           12:54 PM, 21st Oct                     muhammad                    I paid some orders last days and then returned some of my items but my refund amount is not found in my credit           12:55 PM, 21st Oct                     muhammad                             12:55 PM, 21st Oct                     muhammad                    Here are my order numbers           12:56 PM, 21st Oct                     muhammad                             12:56 PM, 21st Oct                     muhammad                             12:56 PM, 21st Oct                   Shivani                    We are sorry to inform you that due to some technical issue we are unable to check your order.           12:56 PM, 21st Oct                     muhammad                    Then??           12:57 PM, 21st Oct                   Shivani                    However, we will emailed you once the issue will be resolve.           12:57 PM, 21st Oct                   Shivani                    Please confirm is this your correct email address [email-masked]           12:58 PM, 21st Oct                     muhammad                    When your issue is solved then you will check my orders details then you send me mail this is what you are saying???           12:58 PM, 21st Oct                     muhammad                    Yes           12:59 PM, 21st Oct                     muhammad                    That email is correct           12:59 PM, 21st Oct                     muhammad                    ???           01:00 PM, 21st Oct                   Shivani                    Thank you for confirming us.           01:00 PM, 21st Oct                     muhammad                    When your issue is solved then you will check my orders details then you send me mail this is what you are saying???           01:00 PM, 21st Oct                   Shivani                    We would like to inform you that the issue has been resolved.           01:00 PM, 21st Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:01 PM, 21st Oct                     muhammad                    Ok i am waiting           01:01 PM, 21st Oct                   Shivani                    Sure           01:03 PM, 21st Oct                   Shivani                    Thank you for holding up            01:06 PM, 21st Oct                     muhammad                    Its ok           01:06 PM, 21st Oct                   Shivani                    For the order number #6233142331           01:06 PM, 21st Oct                   Shivani                    We would like to inform you that your product reached our warehouse on 20 Oct, 2020.           01:07 PM, 21st Oct                     muhammad                    Okay           01:07 PM, 21st Oct                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:08 PM, 21st Oct                   Shivani                    Once the refund is processed the amount you paid will be refunded to your my credit wallet.           01:08 PM, 21st Oct                     muhammad                    Okay           01:09 PM, 21st Oct                   Shivani                    Please stay on hold while I check another order.           01:10 PM, 21st Oct                     muhammad                    Ok waiting           01:10 PM, 21st Oct                   Shivani                    For the order number #6228208014, your product reached our warehouse on 12 Oct, 2020. However, the refund still not processed.           01:13 PM, 21st Oct                     muhammad                    Why it is so late??           01:13 PM, 21st Oct                   Shivani                    We will forward this issue to our concerned team.           01:13 PM, 21st Oct                     muhammad                    Ok           01:14 PM, 21st Oct                   Shivani                    Under order number #6230927206 we can not see any return request.           01:15 PM, 21st Oct                     muhammad                    There was one item canceled by center-point due to stock issues           01:17 PM, 21st Oct                   Shivani                    However, there is a refund processed for the cancelled item on 7 Oct, 2020.           01:17 PM, 21st Oct                   Shivani                    Also, the amount you paid will be refunded back to your original payment method within 2 - 15 working days.           01:17 PM, 21st Oct                     muhammad                    I paid by my mada  card           01:18 PM, 21st Oct                   Shivani                    The amount will be refunded back to your account.           01:20 PM, 21st Oct                     muhammad                    But from 7th october today is 21st           01:21 PM, 21st Oct                     muhammad                    14 days already passed           01:21 PM, 21st Oct                     muhammad                    But still my refund is not received           01:21 PM, 21st Oct                   Shivani                    Please note Friday and Saturday will be counted as holiday.           01:22 PM, 21st Oct                     muhammad                    Aha           01:22 PM, 21st Oct                   Shivani                    Is there anything else I can help you with?            01:23 PM, 21st Oct                     muhammad                    I think cleared but please forward my complain to concened team           01:25 PM, 21st Oct                     muhammad                    Thanks           01:25 PM, 21st Oct                   Shivani                    Yes, we will surely forward your issue to your team.           01:26 PM, 21st Oct                   Shivani                    You're most welcome.           01:26 PM, 21st Oct                     muhammad                    Bye           01:26 PM, 21st Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:26 PM, 21st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1606055