Subject: Ticket Assigned - Conversation with amal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:14:18 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amal amal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amal Bot:  Hi Amal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507777550            11:26 AM, 25th Oct                   Shivani                    Hi Amal, Thank you for contacting us. My name is Shivani. How may I help you?           11:27 AM, 25th Oct                     amal                    Hello Shivani           11:27 AM, 25th Oct                     amal                    I have made a request to return some items and I sent them back, howver I just got an email an message that my return was cancelled           11:28 AM, 25th Oct                   Shivani                    Kindly share your order number so I can check and assist you.           11:29 AM, 25th Oct                     amal                    They are multiple orders, i will send them now           11:30 AM, 25th Oct                     amal                    order # 6233527673           11:30 AM, 25th Oct                     amal                    # 6233800981           11:31 AM, 25th Oct                   Shivani                    Thank you for the order numbers.           11:32 AM, 25th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:32 AM, 25th Oct                     amal                    Ok           11:32 AM, 25th Oct                   Shivani                    Thank you for holding up            11:36 AM, 25th Oct                   Shivani                    We have checked and we can see that your items have been returned back to warehouse.           11:38 AM, 25th Oct                   Shivani                    However, we will forward this issue to our team and we will get back to you via email once we will receive any update from them.           11:39 AM, 25th Oct                     amal                    Ok great, but why was my return request cancelled as per the emails           11:39 AM, 25th Oct                     amal                    Hopefully everything gets sorted, thank you for your help           11:42 AM, 25th Oct                   Shivani                    We would like to inform you that this happened due to some technical issue.           11:42 AM, 25th Oct                   Shivani                    You're most welcome.           11:42 AM, 25th Oct                   Shivani                    We will try to resolve your issue on priority.           11:43 AM, 25th Oct                   Shivani                    Is there anything else I can help you with?            11:43 AM, 25th Oct                     amal                    Thank you, you have been very helpful           11:43 AM, 25th Oct                     amal                    So should i expect another email regarding the return request?           11:43 AM, 25th Oct                   Shivani                    Once we will get any update from our team we will get back to you via email.           11:44 AM, 25th Oct                     amal                    Thank you           11:45 AM, 25th Oct                   Shivani                    You're most welcome.           11:45 AM, 25th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:46 AM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1616310