Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:14:17 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:08 AM, 18th Oct                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:08 AM, 18th Oct                     hello                    Hello           11:09 AM, 18th Oct                   Shivani                    Hi, How may I help you?           11:10 AM, 18th Oct                     hello                    I have to return request for orders 6226563671&6226554343 still i didn't receive any refund for this           11:10 AM, 18th Oct                     hello                    It was returned on 4 October           11:11 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:12 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:13 AM, 18th Oct                     hello                    Ok           11:13 AM, 18th Oct                   Shivani                    Thank you for holding up            11:16 AM, 18th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           11:18 AM, 18th Oct                   Shivani                    Please allow us some more time to resolve your issue on priority.           11:20 AM, 18th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 18th Oct                     hello                    Ol thanks           11:24 AM, 18th Oct                   Shivani                    You're most welcome.           11:25 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            11:25 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:26 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595902