Subject: Ticket Assigned - Conversation with khadija
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Nov 2020 02:14:17 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadija khadija                    Bot:  Hi again! Bot:  Please enter your name Customer:  khadija Bot:  Hi Khadija ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6221860695 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:36 AM, 18th Oct                   Shivani                    Hi Khadija, Thank you for contacting us. My name is Shivani. How may I help you?           10:37 AM, 18th Oct                     khadija                    I havent recieved my refund for order no. 6221860695           10:37 AM, 18th Oct                     khadija                    I havent recieved my refund for order no. 6221860695           10:37 AM, 18th Oct                     khadija                    Its been more than 30 days now           10:37 AM, 18th Oct                     khadija                    I returned  2 orders for one i recieved my money back n for the second order i still havent got my money back           10:39 AM, 18th Oct                   Shivani                    We sincerely apologies for the inconvenience caused to you.           10:39 AM, 18th Oct                     khadija                    Till when will i get refunded?           10:40 AM, 18th Oct                     khadija                    Its 80sr           10:40 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:41 AM, 18th Oct                     khadija                    Sure           10:41 AM, 18th Oct                   Shivani                    Thank you for holding up            10:43 AM, 18th Oct                   Shivani                    We would request you to please share the return slip which was given by the courier team at the time of collection of the item.           10:44 AM, 18th Oct                     khadija                    I           10:45 AM, 18th Oct                     khadija                    He didnt give me anything           10:45 AM, 18th Oct                     khadija                             10:46 AM, 18th Oct                   Shivani                    Do you have the tracking id under which you have returned the item.           10:46 AM, 18th Oct                     khadija                    No           10:47 AM, 18th Oct                     khadija                    I just i have the order no.           10:47 AM, 18th Oct                   Shivani                    Ok, thank you for confirming us.           10:48 AM, 18th Oct                     khadija                    The guy collected both of my return order together n gave me no paper or tracking no.           10:48 AM, 18th Oct                   Shivani                    Have you returned the item from 2 different order at the same time?           10:49 AM, 18th Oct                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:51 AM, 18th Oct                     khadija                    He came for one n than asked is this order no. Urs aswell i said yes n he said u can gave me that too now           10:51 AM, 18th Oct                     khadija                    He checked his papers for some time n than collected it           10:52 AM, 18th Oct                   Shivani                    PLease share the other order number as well so I can check.           10:52 AM, 18th Oct                     khadija                    Ok           10:52 AM, 18th Oct                     khadija                    6221787627           10:53 AM, 18th Oct                   Shivani                    Thank you for the order number.           10:54 AM, 18th Oct                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:54 AM, 18th Oct                     khadija                    Sure           10:54 AM, 18th Oct                   Shivani                    Thank you for holding up            10:55 AM, 18th Oct                     khadija                    Its ok           10:56 AM, 18th Oct                   Shivani                    We would like to inform you that we have process the refund on 1 Oct, 2020 for this order.           10:56 AM, 18th Oct                     khadija                    I have already received refund for it           10:57 AM, 18th Oct                     khadija                    I want refund for 6221860695 this order           10:57 AM, 18th Oct                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           11:02 AM, 18th Oct                     khadija                    Ok           11:02 AM, 18th Oct                   Shivani                    We will get back to you via email once we will get any update from our team.           11:02 AM, 18th Oct                     khadija                    Ok , i hope my problem gets solved quickly           11:03 AM, 18th Oct                   Shivani                    We will try to resolve it as soon as possible.           11:03 AM, 18th Oct                   Shivani                    Is there anything else I can help you with?            11:03 AM, 18th Oct                     khadija                    No thanks           11:03 AM, 18th Oct                   Shivani                    You're most welcome.           11:04 AM, 18th Oct                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:04 AM, 18th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1595837