Subject: Ticket Assigned - Conversation with hey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 13:57:18 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hey hey                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hey Bot:  Hi Hey ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hey ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558017441            05:36 PM, 18th Nov                     hey                    Hello           05:37 PM, 18th Nov                   Bot                   أهلا مرة أخرى!           05:37 PM, 18th Nov                     hey                    Hi, english please           05:37 PM, 18th Nov                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           05:38 PM, 18th Nov                     hey                    Hello Syed.... How are you           05:38 PM, 18th Nov                   Syed                   I'm good Thank you           05:38 PM, 18th Nov                     hey                    Need a small help, I recently ordered 2 shirts           05:39 PM, 18th Nov                   Syed                   could you tell me how can i assist you           05:39 PM, 18th Nov                     hey                    By mistake, I selected XL, and I just realized that I need L           05:39 PM, 18th Nov                     hey                    I already selected to return the item           05:39 PM, 18th Nov                     hey                    But wanted to ask, is it possible to exchange.... And get same shirts for size L           05:39 PM, 18th Nov                     hey                    Or do I need to place order again....           05:40 PM, 18th Nov                     hey                    ?           05:41 PM, 18th Nov                   Syed                   would like to inform you that at the moment the exchange policy is not available for centre point products           05:41 PM, 18th Nov                   Syed                   you can only return the items and get the refund back           05:42 PM, 18th Nov                     hey                    Okay. Understood. Thanks.           05:42 PM, 18th Nov                     hey                    I already selected to return.... I wi place another order           05:42 PM, 18th Nov                     hey                    Thanks.           05:42 PM, 18th Nov                   Syed                   yes you can place an other one any time           05:49 PM, 18th Nov                   Syed                   Is there anything else I can help you with?            05:49 PM, 18th Nov                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           05:56 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1710523