Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 12:28:43 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Dear Imran Masih ,</div>
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<div dir="auto">Thanks Highly appreciate it.</div>
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<div dir="auto">Best regards,</div>
<div dir="auto">Saad bin Mohammed .</div>
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<div>On Wed, 18 Nov 2020 at 3:16 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>There is a new comment in the ticket submitted by Saad Bin Mohammed to HelpMaxAE</div>
<br> Comment added by : Imran Masih<br><br>Comment Content: <br><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear,</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Team informed to check &amp; rearrange.</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Regards,</span></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'></div>
<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Imran Suleman Masih</span></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><blockquote style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>From: Mohamed Mahmoud &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Sent:</b> Wednesday, November 18, 2020 3:14 PM<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>To:</b> Imran Masih &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;; AbdelKader Salameh &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;; Ramez Grada &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;; Max &lt;<a href="mailto:[email-masked]" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' rel="noreferrer">[email-masked]</a>&gt;<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Subject:</b> RE: [#1597069] - Returns</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dears,</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I’ve spoken with the CST regarding the same he mentioned that no on has called him regarding the collection, please check and update us ASAP.</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thanks,</div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Ali </div>
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Sent:</b> Thursday, November 12, 2020 11:13 AM<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;; AbdelKader Salameh
 &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;; Ramez Grada &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Subject:</b> RE: [#1597069] - Returns<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Importance:</b> High</div>
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><i style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:13.5pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:indianred'></span>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Hi Dears,</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Please note the team attempt delivery but customer don’t want to handle the shipment.</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Regards,</span></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'></div>
<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:black'>Imran Suleman Masih</span></div>
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Sent:</b> Thursday, November 12, 2020 5:47 AM<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;; AbdelKader Salameh &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;; Ramez Grada &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a>&gt;<br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>[email-masked]</a><br>
<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Subject:</b> Fwd: [#1597069] - Returns</div>
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Kindly assist in arranging the collection on below on priority, no collection is arranged, we were advised on Nov 8, 2020 that collection is under process but no collection is done yet. Customer details are as below:</span></div>
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0530255209<br>
Obeikan Investment Group<br>
Second Industrial City<br>
Riyadh<br>
Saudi Arabia (SA)</span></div>
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Thank youf or your help!</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 8 Nov at 1:58 PM
<span style="font-family:-apple-system">, Aramex KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt; wrote:
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<b style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:9pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:rgb(238,50,36)'>Aramex International</span><span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9pt;font-family:SimSun;color:black">–</span><span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9pt;font-family:SimSun;color:black">–</span><span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:9pt;font-family:"Trebuchet MS",sans-serif;color:rgb(238,50,36)'><a href="http://aramex.com" target="_blank" style='font-family:"Trebuchet MS",sans-serif' rel="noreferrer">aramex.com</a></span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:8pt;font-family:"Trebuchet MS",sans-serif;color:rgb(138,177,49)'>For a greener planet, please don</span><span style="font-size:8pt;font-family:SimSun;color:rgb(138,177,49)">’</span><span style='font-size:8pt;font-family:"Trebuchet MS",sans-serif;color:rgb(138,177,49)'>t
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt;
<br>
<b style="font-family:-apple-system">Sent:</b> Sunday, November 8, 2020 1:41 AM<br>
<b style="font-family:-apple-system">To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt;<br>
<b style="font-family:-apple-system">Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a><br>
<b style="font-family:-apple-system">Subject:</b> Fwd: [#1597069] - Returns</span></div>
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<span style="font-size:10pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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Problem Statement: Late Collection<br>
Order Date : 10/10/2020<br>
Order ID: 6231839474<br>
Tracking ID: 46377916115<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The new return request was created after the old one got invalid and till now the item has not collected from the customer this
<strong style="font-family:-apple-system"><span style="font-family:-apple-system">is third time the tracking got invalid without collection </span></strong>so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Shafeeque</span></div>
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<span style="font-family:-apple-system">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Problem Statement: Late Collection</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Order Date : 10/10/2020</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Order ID: 6231839474</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Tracking ID: 46289755923</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Assistance Required: Need Urgent Collection</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Issue Description: The  new return request was created   the old one got invalid and till now the item has not collected from the customr so kindly arrange the collection
 on priority basis.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:rgb(24,50,71)">Shafeeque</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 19 Oct at 6:13 PM
<span style="font-family:-apple-system">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1597069&amp;data=04%7C01%7CImranMas%40aramex.com%7C0196db1127c244c729d408d88bbb64ab%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637412984255650590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=g2qPf7iOY4yH6jajTv6aWPXsQpxgoGExpgVcqvAWcBs%3D&amp;reserved=0" rel="noreferrer" target="_blank" style="font-family:-apple-system">
#1597069</a> raised by Saad Bin Mohammed (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank" style="font-family:-apple-system">[email-masked]</a>).</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 10/10/2020</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6231839474</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on 12/10/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">1597069:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</span><span style="font-size:1pt;font-family:fdtktid;color:white">1597069:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1597069