Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 12:16:22 +0000

Hi Syed Ataullah,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Team informed to check &amp; rearrange.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, November 18, 2020 3:14 PM<br>
<b>To:</b> Imran Masih &lt;[email-masked]&gt;; ALL RUH OPS - Landmark &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; AbdelKader Salameh &lt;[email-masked]&gt;; Ramez Grada &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1597069] - Returns</div>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">I’ve spoken with the CST regarding the same he mentioned that no on has called him regarding the collection, please check and update us ASAP.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Ali </div>
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<b>From:</b> Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 12, 2020 11:13 AM<br>
<b>To:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AbdelKader Salameh
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramez Grada &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1597069] - Returns<br>
<b>Importance:</b> High</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Hi Dears,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Please note the team attempt delivery but customer don’t want to handle the shipment.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, November 12, 2020 5:47 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; AbdelKader Salameh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramez Grada &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1597069] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 46377916115<br>
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Kindly assist in arranging the collection on below on priority, no collection is arranged, we were advised on Nov 8, 2020 that collection is under process but no collection is done yet. Customer details are as below:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">saad bin mohammed<br>
0530255209<br>
Obeikan Investment Group<br>
Second Industrial City<br>
Riyadh<br>
Saudi Arabia (SA)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">@abdel/Ramezg: Please assist in arranging this collection on priority.<br>
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Thank youf or your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Max Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 8 Nov at 1:58 PM
<span class="separator">, Aramex KSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Collection is under process.
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
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</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, November 8, 2020 1:41 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abdulrahman Mohamad (SA) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1597069] - Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date : 10/10/2020<br>
Order ID: 6231839474<br>
Tracking ID: 46377916115<br>
Assistance Required: Need Urgent Collection<br>
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Issue Description: The new return request was created after the old one got invalid and till now the item has not collected from the customer this
<strong><span style="font-family:-apple-system">is third time the tracking got invalid without collection </span></strong>so kindly arrange the collection on priority basis.<br>
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Regards,<br>
Shafeeque</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Fri, 23 Oct at 3:15 PM
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Late Collection</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date : 10/10/2020</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order ID: 6231839474</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Tracking ID: 46289755923</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Assistance Required: Need Urgent Collection</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Issue Description: The  new return request was created   the old one got invalid and till now the item has not collected from the customr so kindly arrange the collection
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Shafeeque</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 19 Oct at 6:13 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1597069&amp;data=04%7C01%7CImranMas%40aramex.com%7C0196db1127c244c729d408d88bbb64ab%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637412984255650590%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=g2qPf7iOY4yH6jajTv6aWPXsQpxgoGExpgVcqvAWcBs%3D&amp;reserved=0" rel="noreferrer">
#1597069</a> raised by Saad Bin Mohammed (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : 10/10/2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6231839474</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking ID: 46287032956</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need Urgent Collection</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: The return request was created on 12/10/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shafeeque</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1597069:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1597069:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1597069