Subject: Ticket Assigned - Conversation with selma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 11:03:00 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with selma selma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  selma Bot:  Hi Selma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9614138318 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  503141726            02:06 PM, 18th Nov                   Syed                   Hi Selma, Thanks for coming to chat. I'm Syed, How may I help you?           02:34 PM, 18th Nov                   Syed                   As I checked you contacted us to know about order status 9614138318           02:46 PM, 18th Nov                   Syed                   Dear Selma           02:48 PM, 18th Nov                   Syed                   We're sorry for the inconvenience,            02:48 PM, 18th Nov                   Syed                   because of delaying the order           02:48 PM, 18th Nov                   Syed                   Please allow me some more time we will escalate you query to the relevant team to prepare the order as soon as possible           02:49 PM, 18th Nov                   Syed                   I'm not getting a response from you. Are we still connected?           03:02 PM, 18th Nov                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:02 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1709122