Subject: Ticket Assigned - Conversation with najeeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 10:17:12 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najeeb najeeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najeeb Bot:  Hi Najeeb ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500387280            01:34 PM, 16th Nov                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           01:45 PM, 16th Nov                   Syed                   Dear Najeeb, As I can you contacted us regarding return process           01:46 PM, 16th Nov                   Syed                   so please let me know how we can assist you           01:46 PM, 16th Nov                     najeeb                    Hi syed           01:49 PM, 16th Nov                     najeeb                    I already requested for return as received wrong model shoes           01:49 PM, 16th Nov                     najeeb                    As per text message 7 to 10 days for return pickup           01:50 PM, 16th Nov                     najeeb                    I have one more Package waiting for delivery so same courier boy can take return?           01:51 PM, 16th Nov                   Syed                   We're sorry for the inconvenience,            01:57 PM, 16th Nov                   Syed                   Dear Najeeb, Could you share your order ID so we can assist you better           01:58 PM, 16th Nov                     najeeb                    6241792850           02:02 PM, 16th Nov                   Syed                   please give me few minutes I will check           02:05 PM, 16th Nov                   Syed                   Dear Najeed           02:15 PM, 16th Nov                     najeeb                    Yes           02:16 PM, 16th Nov                   Syed                   Would like to inform you that your return request has been placed again successfully           02:16 PM, 16th Nov                     najeeb                    OK thanks           02:16 PM, 16th Nov                   Syed                   and the courier team will contact you within 3-4 working days           02:16 PM, 16th Nov                     najeeb                    OK           02:16 PM, 16th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:16 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1698241