Subject: Ticket Assigned - Conversation with mahmoud
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 19:57:03 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahmoud ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241985711 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahmoud ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6241985711 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:37 PM, 14th Nov                   Syed                   Hi Mohmoud, Thanks for coming to chat. I'm Syed, How may I help you?           11:48 PM, 14th Nov                   Syed                   how can i assist you           11:48 PM, 14th Nov                     mahmoud                    I ordered and paid (the payment was successfull) and then i received email that the payment is not successful and that i should try to order again and pay cash but in the app my order status is processing so what should I do           11:48 PM, 14th Nov                   Syed                   can you share the order Id so we can assist you better           11:50 PM, 14th Nov                     mahmoud                    This is order no :6241985711           11:51 PM, 14th Nov                   Syed                   please give me few minutes I will check           11:52 PM, 14th Nov                   Syed                   Dear Mahmoud           11:54 PM, 14th Nov                   Syed                   Would like to inform you that your order 6241985711 already placed successfully           11:54 PM, 14th Nov                   Syed                   and it will be ready for collection within 2-3 working days           11:55 PM, 14th Nov                     mahmoud                    I will wait           11:55 PM, 14th Nov                     mahmoud                    Thank you so much           11:55 PM, 14th Nov                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:56 PM, 14th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:56 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690928